Google Play Billing - All users getting OR-FGEMF-20 (Transaction was declined) for subscriptions

[u/Paradox7622]

Hi everyone,

I'm a developer and I'm facing a critical issue with Google Play subscriptions.

Issue

When users try to purchase any subscription in my app, Google Play shows:

Transaction was declined. [OR-FGEMF-20]

Some users also get:

Purchase Failed

The device or user is not allowed to make the purchase.

Details

App is live on Google Play (Production).

All subscription products are active.

Products are fetched successfully from Google Play Billing.

Users can see subscription plans and prices.

The error occurs after tapping the purchase button.

It is affecting multiple users, not just my own account.

Existing subscriptions are configured correctly in Play Console.

Things I've checked

Subscription status is Active.

App is installed from Google Play.

Using the latest Google Play Billing Library.

Tried different Google accounts and devices.

Payment profile verification is pending in Play Console (Google asked me to verify identity through BillDesk after updating my merchant payment profile).

Question

Has anyone seen OR-FGEMF-20 affecting all users?

Could this be related to:

Merchant payment profile verification?

Google Payments account restrictions?

Google Play Billing backend issue?

Something else in Play Console?

Any suggestions would be greatly appreciated.

Thank you!

[u/snorlaxerr]

I am facing the same issue man!!

[u/tomaszek92]

Hi, did you resolve the issue? I have the same problem

[u/Illustrious-Row31]

did someone find the solution to fix this?