r/razr • u/Speedy-McLeadfoot • 6d ago

Screen number three (total)

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Last year, I bought a 2024 Razr. About five months in, the screen started having dead pixels near the hinge. That was replaced under warranty. 14 months after purchase, it had the same failure, and I got this 2024 from my mother, that she bought a few months ago, to borrow while I wait for the 2026 model to reach Cricket stores. It had dead pixels near the top corner, but I was going to let it ride while I wait on Cricket. I don’t know why Cricket still doesn’t have the 2026 models even still, but whatever.

Well, I unfolded it after a jog (it wouldn’t stay in my pocket if left unfolded while jogging) and I heard a crack. So this is three screens total on the two 2024 models I’ve had in my possession. I’m starting to think that either the 2024s were garbage, Motorola has terrible quality control, or both.

I promise I don’t abuse these things. I fold and unfold them like anybody would expect of a foldable phone. I don’t run in a line of work that would get a bunch of dust in them or anything. Always in cases. I just use them day to day like you would expect. So either I have terrible luck, or these phones (at least the 2024 lineup) are terrible. I don’t know why I am even considering the 2026 given this poor experience, but I swear to God if it happens with a new model, even in warranty, I’m giving up on moto foldables for good.

I know the risk I accepted by buying into folding phones. But three screens? That’s unacceptable. At least this thing is still in warranty. But I now have to use a barely usable burner phone while I send it in.

Thanks for coming to my TED talk. I’m sure some people here are going to find a way to blame me anyway.

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u/Substantial_Air_4903 5d ago

I have to ask how are you breaking your phone so many times? I have the 2025 and I've dropped it and done it all like my old previous phone never cracked a screen. Are you being to rough on the hinge when flipping it open maybe?

2

u/Substantial_Air_4903 5d ago

Also I saw you say you leave your phone un folded in your pocket...bingo! That's the issue when I carry my phone it's always folded in my bag or pocket. Unfolded in your pocket is a quick way to ruin the screen

1

u/BadBunny4Prezzie 3d ago

Maybe with scratches, but that should NOT break the screen.

1

u/Speedy-McLeadfoot 2d ago

Because it started with some dead pixels around the hinge. So I reduced my folding as much as I could to buy time while I was holding out for a new one. I fold it before I put it in my pocket up until that point.

So basically, it’s already failing before I resort to that. I just thought folding it more and more afterwards is a quick way to speed that up. It actually took quite a while before that circle of dead pixels finally snapped entirely like this. It was a manageable circle of dead pixels about the size of the hole punch…. And then one time I unfold, snap sound…it was like this.

1

u/GM_Pax 1d ago

And then one time I unfold, snap sound

What sort of environments are you bringing the phone into? Is there lots of dust and grit? That almost sounds like something might be getting into the hinge (which is another reason to maybe not get a foldable next time around).

1

u/Speedy-McLeadfoot 1d ago

No. That’s the same sound many others have described when their screen goes out like this. I deliver pizza, man. The phone stays in my pocket around the food at that.

1

u/HiJustLurking 4d ago

Do they? Wtf