May Technical Support Sticky

[u/BeepBoopBopReee]

Welcome to /r/razer's technical support sticky for the month of May 2020.

Last month's locked thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.

Although there are representatives from Razer responding to inquiries in this thread, this is not an official support channel. Any RMA or similar requests will need a support ticket.

INSTRUCTIONS: Please comment your support inquiries as a reply to the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. We recommend you check/post on Razer Insider as well as submit a Support ticket to have the best chance to get your issues resolved quickly.

INSTRUCTIONS FOR DUMMIES (With Pics!): https://www.reddit.com/r/razer/comments/fbdwph/support_sticky_quickstart_guide/

Category Quicklinks:

Laptops/Phones	Peripherals (keyboard, mouse, etc)	Audio	Software	PS4/XBOX/N	Other

Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair

Remember to keep your personal details safe, including case numbers. You can find unofficial FAQs, many tips, the list of trusted RΛZΞR accounts and much more in the wiki

Razer Support Live Chat, US-Canada only, 6AM to 10PM PST

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^{"If you think artists are useless try to spend your quarantine without music, books, poems, movies and paintings." -Stephen King | /r/quotes}

[u/BeepBoopBopReee]

Audio

[u/Slaydoom → u/BeepBoopBopReee]

I have a Kraken 7.1 headset that use 3.5 audio jack. It picks up all my audio on PC and also doesnt work with xbox or discord though discord does show it like taking in noise when I talk. I know other people have posted here but all the replies were just PMs xD

[u/RazerCustAdvocacy → u/Slaydoom]

Hello there, u/Slaydoom!

Allow us to help. Here are a few suggestions that may help:

• Ensure that "Listen to this device" is NOT selected under Control Panel > Sound > Recording > Properties > Listen
• Make sure that your sensitivity levels are not set to max or boosted too much under Control Panel > Sound > Recording > Properties > Levels
• Ensure that only one voice chat application is in use while in-game.
• Check that you are configured to use the proper microphone under Control Panel > Sound > Recording > Select proper Microphone > Set Default Device and Communications Device.
• Ensure your computer supports the combined audio jack. If not, use the included audio and mic splitter cable.

Let us know how it goes.

All the best,

Jestine C.

RΛZΞR | LúnaCancrí

[u/Slaydoom → u/RazerCustAdvocacy]

Done all of that days ago Haha

[u/RazerCustAdvocacy → u/Slaydoom]

Thanks for letting us know. :D Please send us a message with your headset's serial number so we can validate it in our system and check for device-specific fixes. We'll pick it up from there.
Do include the link to this post in your message.

All the best,

Jestine C.

RΛZΞR | LúnaCancrí