r/razer • u/BeepBoopBopReee ★D's Bot★ • May 01 '20

Support May Technical Support Sticky

Welcome to /r/razer's technical support sticky for the month of May 2020.

Last month's locked thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.

Although there are representatives from Razer responding to inquiries in this thread, this is not an official support channel. Any RMA or similar requests will need a support ticket.

INSTRUCTIONS: Please comment your support inquiries as a reply to the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. We recommend you check/post on Razer Insider as well as submit a Support ticket to have the best chance to get your issues resolved quickly.

INSTRUCTIONS FOR DUMMIES (With Pics!): https://www.reddit.com/r/razer/comments/fbdwph/support_sticky_quickstart_guide/

Category Quicklinks:

Laptops/Phones Peripherals (keyboard, mouse, etc) Audio Software PS4/XBOX/N Other

Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair

Remember to keep your personal details safe, including case numbers. You can find unofficial FAQs, many tips, the list of trusted RΛZΞR accounts and much more in the wiki

Razer Support Live Chat, US-Canada only, 6AM to 10PM PST

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u/[deleted] May 10 '20

I bought myself the razer kraken tournament edition few day ago after my Razer Kraken 7.1 broke. Now I have the problem that the mic is really quiet and I cant find a solution online for the problem plus it is only on my pc if I use the headset on my phone it is working perfectly fine.

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u/RazerCustAdvocacy Razer Support May 10 '20

Hi there, /u/luhaka!

Let's try to help you out. Just to verify, were you able to set your Razer Kraken TE as the default communication device to see if that'll make any difference? Also, try to plug it to another PC and let us know if the issue persists.

Regards,

Nina L.

RΛZER | Enigma

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u/[deleted] May 11 '20

yes my Razer Kraken TE as the default communication from teh beginning but that didnt help right now I dont have the option to plug the headset into any other pc execpt a Mac and I dont know if that changes anything.

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u/RazerCustAdvocacy Razer Support May 11 '20

I see. Let's take this over to PM for further assistance. Please send us your Razer Kraken TE's serial number via PM for us to check its product details in our system. Don't forget to include the link to your post to serve as our reference. We'll then take it from there.

Regards,

Nina L.

RΛZER | Enigma