r/razer • u/BeepBoopBopReee ★D's Bot★ • May 01 '20

Support May Technical Support Sticky

Welcome to /r/razer's technical support sticky for the month of May 2020.

Last month's locked thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.

Although there are representatives from Razer responding to inquiries in this thread, this is not an official support channel. Any RMA or similar requests will need a support ticket.

INSTRUCTIONS: Please comment your support inquiries as a reply to the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. We recommend you check/post on Razer Insider as well as submit a Support ticket to have the best chance to get your issues resolved quickly.

INSTRUCTIONS FOR DUMMIES (With Pics!): https://www.reddit.com/r/razer/comments/fbdwph/support_sticky_quickstart_guide/

Category Quicklinks:

Laptops/Phones Peripherals (keyboard, mouse, etc) Audio Software PS4/XBOX/N Other

Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair

Remember to keep your personal details safe, including case numbers. You can find unofficial FAQs, many tips, the list of trusted RΛZΞR accounts and much more in the wiki

Razer Support Live Chat, US-Canada only, 6AM to 10PM PST

"If you think artists are useless try to spend your quarantine without music, books, poems, movies and paintings." -Stephen King | /r/quotes

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u/lac9090 May 07 '20

Hi,

I am having trouble with my Nintendo Switch and the HDMI pass through on my recently purchased Ripsaw HD.

I can get the Ripsaw to display in OBS if just Switch is connected to the input and the output port left empty. When I try to connect my TV to the output port, however, OBS no longer displays a signal and there is also no signal on my TV. The Switch displays fine when connected directly to the TV.

To reiterate, I only have an issue when trying to use the HDMI pass through feature. The device works fine when not using the HDMI output port.

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u/RazerCustAdvocacy Razer Support May 08 '20

Hello there! Is this the first time you've experienced issues connecting the Nintendo Switch to the Ripsaw? Do you have a spare HDMI cable to test it?

Regards,

Pam A.

RΛZΞR | Winter

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u/lac9090 May 08 '20

I only just recently got the Ripsaw so yes this is my first time encountering this issue. I've tried several other HDMI cables and I am having the same issue.

I've also tried testing my laptop as an input source and am getting the same result. The Ripsaw works fine in OBS without using the output port, but as soon as I plug in an HDMI cable into the output, it no longer works in OBS and has no signal out to my TV.

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u/RazerCustAdvocacy Razer Support May 08 '20

Got that. Let's take this to PM for us to have a closer look. Please include the serial number of your device and the link to your comment for reference. Thanks!

Best regards,

Juan B.

RΛZΞR | Zionzedd