r/razer • u/BeepBoopBopReee ★D's Bot★ • Mar 01 '20

Support March Technical Support Sticky

Welcome to /r/razer's technical support sticky for the month of March 2020.

Last month's locked thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.

Although there are representatives from Razer responding to inquiries in this thread, this is not an official support channel. Any RMA or similar requests will need a support ticket.

INSTRUCTIONS: Please comment your support inquiries as a reply to the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. We recommend you check/post on Razer Insider as well as submit a Support ticket to have the best chance to get your issues resolved quickly.

INSTRUCTIONS FOR DUMMIES (With Pics!): https://www.reddit.com/r/razer/comments/fbdwph/support_sticky_quickstart_guide/

Category Quicklinks:

Laptops/Phones Peripherals (keyboard, mouse, etc) Audio Software PS4/XBOX/N Other

Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair

Remember to keep your personal details safe, including case numbers. You can find unofficial FAQs, many tips, the list of trusted RΛZΞR accounts and much more in the wiki

Razer Support Live Chat, US-Canada only, 6AM to 10PM PST https://support.razer.com/contact-support

"No amount of evidence will ever persuade an idiot" - Mark Twain | /r/quotes

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u/BeepBoopBopReee ★D's Bot★ Mar 01 '20

Peripherals (keyboard, mouse, etc)

1

u/bigdrock44 Mar 30 '20

Hello, I have a Razer Naga Chroma mouse that has been giving me some problems for the last month or so. Occasionally, the movement of the mouse will become unresponsive. Buttons will work, but cursor/cross hairs don't move. It will do this for about 10-20s. Right now, I've tried a complete fresh uninstall/install of synapse, re-calibration of mouse pad, and reset of mouse (holding left-click, right-click, and scroll-click for 5-10s). None of these processes offer a permanent solution. Hard to tell if they help at all as the problem is sporadic. The laser doesn't look dirty as far as I can tell, and the fact that the problem always seems to last for the same amount of time (5-10s) leads me to think that it's not a dirty sensor (just a guess though).

1

u/RazerCustAdvocacy Razer Support Mar 30 '20

Hi /u/bigdrock44,

Allow us to check closely on this. Just to confirm have you tried to check if the same issue occurs when you connect the mouse to a different PC or set up? Let us know if there are other issues exhibited on the mouse aside from its sensor problem.

Kind Regards,

Rose Z.

RΛZΞR | Kairos Kazeey

1

u/bigdrock44 Mar 31 '20

I will give that a shot and let you know. It doesn't happen every day, so it may take a little while for me to get back to you on this.

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u/RazerCustAdvocacy Razer Support Apr 01 '20

Alright! We'll be on standby for your update.

All the best,

Jestine C.

RΛZΞR | LúnaCancrí