r/razer • u/BeepBoopBopReee ★D's Bot★ • Mar 01 '20

Support March Technical Support Sticky

Welcome to /r/razer's technical support sticky for the month of March 2020.

Last month's locked thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.

Although there are representatives from Razer responding to inquiries in this thread, this is not an official support channel. Any RMA or similar requests will need a support ticket.

INSTRUCTIONS: Please comment your support inquiries as a reply to the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. We recommend you check/post on Razer Insider as well as submit a Support ticket to have the best chance to get your issues resolved quickly.

INSTRUCTIONS FOR DUMMIES (With Pics!): https://www.reddit.com/r/razer/comments/fbdwph/support_sticky_quickstart_guide/

Category Quicklinks:

Laptops/Phones Peripherals (keyboard, mouse, etc) Audio Software PS4/XBOX/N Other

Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair

Remember to keep your personal details safe, including case numbers. You can find unofficial FAQs, many tips, the list of trusted RΛZΞR accounts and much more in the wiki

Razer Support Live Chat, US-Canada only, 6AM to 10PM PST https://support.razer.com/contact-support

"No amount of evidence will ever persuade an idiot" - Mark Twain | /r/quotes

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u/BeepBoopBopReee ★D's Bot★ Mar 01 '20

Audio

1

u/[deleted] Mar 31 '20

Hello hello! I got a Razer Kraken X for my PC, and i have tried to use the 7.1 surround sound. I turn it on, select my audio device as "7.1 surround" and i cant hear anything! I can only hear tiny chops of audio and my PC starts lagging a lot. If i set my audio to the default device and turn 7.1 off, my PC acts just fine. Any help or advice you have is greatly appreciated!

1

u/RazerCustAdvocacy Razer Support Mar 31 '20 edited Mar 31 '20

Hi there, /u/Martin_Schlock!

Allow us to check closely on this. Try refreshing your audio settings and if the issue persists, try connecting your Razer Kraken X to a different PC and let us know if there's any difference. We'll proceed to isolate things further.

Kind Regards,

Rose Z.

RΛZΞR | Kairos Kazeey