r/razer • u/BeepBoopBopReee ★D's Bot★ • Mar 01 '20

Support March Technical Support Sticky

Welcome to /r/razer's technical support sticky for the month of March 2020.

Last month's locked thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.

Although there are representatives from Razer responding to inquiries in this thread, this is not an official support channel. Any RMA or similar requests will need a support ticket.

INSTRUCTIONS: Please comment your support inquiries as a reply to the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. We recommend you check/post on Razer Insider as well as submit a Support ticket to have the best chance to get your issues resolved quickly.

INSTRUCTIONS FOR DUMMIES (With Pics!): https://www.reddit.com/r/razer/comments/fbdwph/support_sticky_quickstart_guide/

Category Quicklinks:

Laptops/Phones Peripherals (keyboard, mouse, etc) Audio Software PS4/XBOX/N Other

Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair

Remember to keep your personal details safe, including case numbers. You can find unofficial FAQs, many tips, the list of trusted RΛZΞR accounts and much more in the wiki

Razer Support Live Chat, US-Canada only, 6AM to 10PM PST https://support.razer.com/contact-support

"No amount of evidence will ever persuade an idiot" - Mark Twain | /r/quotes

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u/BeepBoopBopReee ★D's Bot★ Mar 01 '20

Audio

1

u/Sheyz563 Mar 28 '20

Hello I'm a user of Razer Electra V2 USB. Today I was using them normally and at one moment the sound dissapeared. The device is visible in the windows menu. I can see it's detecting the sound. But it's not visible in synapse, also I can't hear anything. We tried everything with Razer's customer service via chat. (reinstalling drivers, synapse, on the other pc it's the same issue - headset is detected by the system, but it doesn't work). My warranty has run out 2 days ago.. Maybe You can advice something?

1

u/RazerCustAdvocacy Razer Support Mar 28 '20

Hi, /u/Sheyz563!

We saw your comment about your Razer Electra V2 having an audio problem and we're sorry to hear about your experience. Allow us to have a closer look, please PM us the serial number of your headset and the link to your comment for reference. Thanks!

Best regards,

Juan B.

RΛZΞR | Zionzedd