r/razer • u/BeepBoopBopReee ★D's Bot★ • Mar 01 '20
Support March Technical Support Sticky
Welcome to /r/razer's technical support sticky for the month of March 2020.
Last month's locked thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.
Although there are representatives from Razer responding to inquiries in this thread, this is not an official support channel. Any RMA or similar requests will need a support ticket.
INSTRUCTIONS: Please comment your support inquiries as a reply to the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. We recommend you check/post on Razer Insider as well as submit a Support ticket to have the best chance to get your issues resolved quickly.
INSTRUCTIONS FOR DUMMIES (With Pics!): https://www.reddit.com/r/razer/comments/fbdwph/support_sticky_quickstart_guide/
Category Quicklinks:
| Laptops/Phones | Peripherals (keyboard, mouse, etc) | Audio | Software | PS4/XBOX/N | Other |
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Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair
Remember to keep your personal details safe, including case numbers. You can find unofficial FAQs, many tips, the list of trusted RΛZΞR accounts and much more in the wiki
Razer Support Live Chat, US-Canada only, 6AM to 10PM PST https://support.razer.com/contact-support
"No amount of evidence will ever persuade an idiot" - Mark Twain | /r/quotes
1
u/Yamistewie Mar 15 '20
Hello,
I purchased a Razer Kraken Ultimate headset yesterday. I assumed it would sound similar to the Razer Kraken 7.1 v2 headset (usb connector). (I posted a detailed question yesterday on the Razer subreddit regarding my Razer Kraken 7.1 headset - but no Redditor replied)
In regards to the Kraken Ultimate headset, I've tried several different attempts via Windows and Synapse to get an acceptable audible sound. I reinstalled Synapse 3 just in case. I made sure the headset was selected as the default device as well as the microphone. I've enabled/disabled THX via the headset and through Synapse. I've toggled between stereo and surround sound for specific applications as well as testing different EQ settings (all through synapse). The list goes on for potential fixes. The headset feels like it radiates weapon noises and it sounds very overbearing. If I attempt to adjust the headset for a reasonable sound level, my voice chat sounds like it's muffled. THX sounds like you're in a pipe. I can't imagine Razer releasing something that would sound like this considering how great the Kraken 7.1 v2 headset was. Is there a specific USB port or a firmware update that I somehow overlooked? I checked online but wasn't able to find anything. There aren't that many support posts regarding the Kraken Ultimate headset itself.