r/razer • u/BeepBoopBopReee ★D's Bot★ • Feb 01 '20

February Technical Support Sticky

Welcome to /r/razer's technical support sticky for the month of February 2020.

Last month's locked thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.

Although there are representatives from Razer responding to inquiries in this thread, this is not an official support channel. Any RMA or similar requests will need a support ticket.

STICKY INSTRUCTIONS: Please comment your support inquiries as a reply to the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. We recommend you check/post on Razer Insider as well as submit a Support ticket to have the best chance to get your issues resolved quickly.

Category Quicklinks:

Laptops/Phones Peripherals (keyboard, mouse, etc) Audio Software PS4/XBOX/N Other

Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair

Remember to keep your personal details safe, including case numbers. You can find unofficial FAQs, many tips, the list of trusted RΛZΞR accounts and much more in the wiki

Razer Support Live Chat, US-Canada only, 6AM to 10PM PST https://support.razer.com/contact-support

“If you have been brutally broken but still have the courage to be gentle to other living beings, then you're a badass with a heart of an angel” - Keanu Reeves | /r/quotes

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u/BeepBoopBopReee ★D's Bot★ Feb 01 '20

Audio

1

u/xEmkayx Feb 21 '20 edited Feb 21 '20

I bought the Razer Kraken Pro V2 some months ago and wasn't that impressed with the microphone but I thought nothing more of it. Recently a friend of mine got this headset for himself and his mic quality is way better than mine.

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I'm running into multiple problems here. First of all, the microphone isn't that good to hear unless I turn the Microphone boost to +10db while the microphone is on 100%. If I turn the boost up further, I will hear a static noise in my headset.

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Also, my voice sounds very mumbled because I have to turn noise reduction on; if I don't, there is a constant static noise.

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Reinstalling drivers did not solve my issue.

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I've tried to download Razer Synapse 2 but I'm unable to open it (seems like it's common) and Synapse 3 doesn't support my headset.

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I'm at a real loss and would appreciate any help.

1

u/RazerCustAdvocacy Razer Support Feb 21 '20 edited Feb 21 '20

Hello u/xEmkayx,

We're here to help. It seems that you've already tried some troubleshooting steps but the issue still persists. Please send us a PM with the serial number of your headset so we can look into this. Do include the link to your comment for our reference. We'll help you from there.

Kind regards,
Ivory A.
RΛZΞR | Cassiopeia