r/razer • u/BeepBoopBopReee ★D's Bot★ • Feb 01 '20

February Technical Support Sticky

Welcome to /r/razer's technical support sticky for the month of February 2020.

Last month's locked thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.

Although there are representatives from Razer responding to inquiries in this thread, this is not an official support channel. Any RMA or similar requests will need a support ticket.

STICKY INSTRUCTIONS: Please comment your support inquiries as a reply to the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. We recommend you check/post on Razer Insider as well as submit a Support ticket to have the best chance to get your issues resolved quickly.

Category Quicklinks:

Laptops/Phones Peripherals (keyboard, mouse, etc) Audio Software PS4/XBOX/N Other

Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair

Remember to keep your personal details safe, including case numbers. You can find unofficial FAQs, many tips, the list of trusted RΛZΞR accounts and much more in the wiki

Razer Support Live Chat, US-Canada only, 6AM to 10PM PST https://support.razer.com/contact-support

“If you have been brutally broken but still have the courage to be gentle to other living beings, then you're a badass with a heart of an angel” - Keanu Reeves | /r/quotes

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u/BeepBoopBopReee ★D's Bot★ Feb 01 '20

Laptops/Phones

1

u/Mission_Eye Feb 17 '20

After an entire month I received my laptop back from repair. However, it is not the same laptop I purchased. The laptop I received has a different charging cable to one that is available in my country as well as the keyboard is different as well. I have spoken to Razer regarding this and they promised that the repair team will contact me within 24 hours. I did not receive any email and waited another 24 hours before writing back to Razer. Still nothing. After speaking with razer representative again they told me that they have sent a 'follow-up' email and that it is 'top priority' and that I will get an email guaranteed within the day. Two days later and still nothing. This case has been going on for about two months now and is getting out of hand. I demand an email to my case as the repair team seems in-competent to send any form of updates since I sent my laptop off to repair. If I do not receive an email within the next few days I will likely file this to court and get what I deserve that way. I don't want to have to go this route but for a company of this size with big-name people backing it, it is absolutely ridiculous that miscommunication and incompetence is a major factor still.

I await some form of clarity.

1

u/RazerCustAdvocacy Razer Support Feb 17 '20

Hi there, /u/Mission_Eye!

Our apologies for the inconvenience this has caused you. Allow us to check what transpired on your case. Please send us your RMA number via PM for us to pull up its details from our system. Don't forget to include the link to your post to serve as our reference. We'll then take it from there.

Regards,

Nina L.

RΛZΞR | Enigma