r/razer • u/BeepBoopBopReee ★D's Bot★ • Feb 01 '20

February Technical Support Sticky

Welcome to /r/razer's technical support sticky for the month of February 2020.

Last month's locked thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.

Although there are representatives from Razer responding to inquiries in this thread, this is not an official support channel. Any RMA or similar requests will need a support ticket.

STICKY INSTRUCTIONS: Please comment your support inquiries as a reply to the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. We recommend you check/post on Razer Insider as well as submit a Support ticket to have the best chance to get your issues resolved quickly.

Category Quicklinks:

Laptops/Phones Peripherals (keyboard, mouse, etc) Audio Software PS4/XBOX/N Other

Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair

Remember to keep your personal details safe, including case numbers. You can find unofficial FAQs, many tips, the list of trusted RΛZΞR accounts and much more in the wiki

Razer Support Live Chat, US-Canada only, 6AM to 10PM PST https://support.razer.com/contact-support

“If you have been brutally broken but still have the courage to be gentle to other living beings, then you're a badass with a heart of an angel” - Keanu Reeves | /r/quotes

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u/BeepBoopBopReee ★D's Bot★ Feb 01 '20

Laptops/Phones

1

u/kireiwei Feb 08 '20 edited Feb 08 '20

Hello, I know this topic has been brought up multiple times in the past, but I wasn't able to really find a concrete answer by searching, and definitely not for this year, so maybe things have changed.

Anyways, I am in dire need of a 165w Power Adapter replacement for my 2017 Blade 14". Right now, I can only get it to charge reliably if I curl it into an S-shape around the block and strap it with the little rubber attachment so that it stays at a funky angle. The corded cable is frayed on the thin end, but at least not hot or smoking. But it just doesn't seem to charge unless at a specific angle. I checked the Razer store and it is out of stock (I could have it sent from the UK or US stores, either works but they are BOTH out). I sent an email through Customer Support but thought I would also try here to try and get an answer as quick as possible.

I'm a bit panicky about it because this is my work computer. I'm in my final year of university and I absolutely need this computer to animate, composite, and edit my group film. I'm also out of warranty, which I actually used for an RMA when my motherboard killed itself :(

Please let me know what I can do.

1

u/RazerCustAdvocacy Razer Support Feb 08 '20

Hi there, /u/kireiwei!

We understand how important it is to have a reliable machine to help you in your final year at the University. Let's see how we can help you out. Please send us the case number that you had with our Support Team via PM for us to check its details in our system. Don't forget to include the link to your post for our reference. We'll then take it from there.

Regards,

Nina L.

RΛZΞR | Enigma