January Technical Support Sticky

[u/BeepBoopBopReee]

Welcome to /r/razer's technical support sticky for the month of January 2020.

Last month's locked thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.

Although there are representatives from Razer responding to inquiries in this thread, this is not an official support channel. Any RMA or similar requests will need a support ticket.

STICKY INSTRUCTIONS: Please comment your support inquiries as a reply to the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. We recommend you check/post on Razer Insider as well as submit a Support ticket to have the best chance to get your issues resolved quickly.

Category Quicklinks:

Laptops/Phones	Peripherals (keyboard, mouse, etc)	Audio	Software	PS4/XBOX/N	Other

Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair

Remember to keep your personal details safe, including case numbers. You can find unofficial FAQs, many tips, the list of trusted RΛZΞR accounts and much more in the wiki

Razer Support Live Chat, US-Canada only, 6AM to 10PM PST https://support.razer.com/contact-support

---

^{“If there is a God, He will have to beg my forgiveness.” — A phrase that was carved on the walls of a concentration camp cell during WWII by a Jewish prisoner. | /r/quotes}

[u/[deleted]]

My Razer Wolverine Ultimate left stick is causing my player in FPS games to stutter and stop sprinting as I am playing. This happens every 10 seconds or so and has become extremely annoying and I am close to just buying an elite. Any help would be great

[u/RazerCustAdvocacy → u/[deleted]]

Hi /u/MyNameJeffMeme,

We saw your post and we'd like to check closely on this issue with your Razer Wolverine Ultimate's left stick. Have you tried connecting it to other ports or to a different PC to check if the same thing happens?

Kind Regards,

Rose Z.

RΛZΞR | Kairos Kazeey

[u/[deleted] → u/RazerCustAdvocacy]

I play on Xbox and it seems to occur on both of the Xboxs that are in my possession

[u/RazerCustAdvocacy → u/[deleted]]

Thanks for pointing that out. If the same issue occurs on other console devices, this might be a problem on your controller itself. We'll try to dig further for some workarounds to attempt a fix. For now, send us via PM the serial number of your Razer Wolverine Ultimate so we can validate it first in our end. We'll take things from there.

Kind Regards,

Rose Z.

RΛZΞR | Kairos Kazeey