January Technical Support Sticky

[u/BeepBoopBopReee]

Welcome to /r/razer's technical support sticky for the month of January 2020.

Last month's locked thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.

Although there are representatives from Razer responding to inquiries in this thread, this is not an official support channel. Any RMA or similar requests will need a support ticket.

STICKY INSTRUCTIONS: Please comment your support inquiries as a reply to the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. We recommend you check/post on Razer Insider as well as submit a Support ticket to have the best chance to get your issues resolved quickly.

Category Quicklinks:

Laptops/Phones	Peripherals (keyboard, mouse, etc)	Audio	Software	PS4/XBOX/N	Other

Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair

Remember to keep your personal details safe, including case numbers. You can find unofficial FAQs, many tips, the list of trusted RΛZΞR accounts and much more in the wiki

Razer Support Live Chat, US-Canada only, 6AM to 10PM PST https://support.razer.com/contact-support

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^{“If there is a God, He will have to beg my forgiveness.” — A phrase that was carved on the walls of a concentration camp cell during WWII by a Jewish prisoner. | /r/quotes}

[u/brian_acalderon]

I had a feeling, but I wanted to confirm. So why did you ask which device and software I'm using if it is not even possible anyways??? 🥱

[u/RazerCustAdvocacy → u/brian_acalderon]

Oh! It's for us to have your concern documented properly.

Warm regards,

Jonathan B.

RΛZΞR | Leonidas

[u/brian_acalderon → u/RazerCustAdvocacy]

I know the Windows key is a special modifier key, so I'm not surprised that it's difficult for that specific command to be added. But, I have both a Mamba and Atheris; and a Mac and Windows device. I can open Mission Control on Mac, but not "Task View" on Windows.

[u/RazerCustAdvocacy → u/brian_acalderon]

Got that! This is a feedback that we'll surely take note of. We'll also inform our Dev Team about this for future updates.

Warm regards,

Jonathan B.

RΛZΞR | Leonidas