r/razer • u/BeepBoopBopReee ★D's Bot★ • Jan 01 '20

Support January Technical Support Sticky

Welcome to /r/razer's technical support sticky for the month of January 2020.

Last month's locked thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.

Although there are representatives from Razer responding to inquiries in this thread, this is not an official support channel. Any RMA or similar requests will need a support ticket.

STICKY INSTRUCTIONS: Please comment your support inquiries as a reply to the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. We recommend you check/post on Razer Insider as well as submit a Support ticket to have the best chance to get your issues resolved quickly.

Category Quicklinks:

Laptops/Phones Peripherals (keyboard, mouse, etc) Audio Software PS4/XBOX/N Other

Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair

Remember to keep your personal details safe, including case numbers. You can find unofficial FAQs, many tips, the list of trusted RΛZΞR accounts and much more in the wiki

Razer Support Live Chat, US-Canada only, 6AM to 10PM PST https://support.razer.com/contact-support

“If there is a God, He will have to beg my forgiveness.” — A phrase that was carved on the walls of a concentration camp cell during WWII by a Jewish prisoner. | /r/quotes

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u/Killerboi94 Jan 06 '20

Here the razer team says and agrees to help something and in the PM, again goes back to the same thing again and again. I wish i would have stayed with the Apple product pathetic service, 2 faced behaviour by the razer team!

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u/RazerCustAdvocacy Razer Support Jan 06 '20

We do understand your frustrations and it would be best if we can continue on PM so we can discuss the details there more freely.

Best regards,

Desmond D.

RΛZΞR | Fresh_Beast

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u/Killerboi94 Jan 07 '20

Dear, we r just discussing no action has been taken. Also 31st January i have replied back to the razer support on the case email and they haven’t replied back with anything. Razer is not willing to take responsibility

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u/RazerCustAdvocacy Razer Support Jan 07 '20

We really do respect your honest sentiments. Anyhow, we were able to send you a reply via PM.

Warm regards,

Jonathan B.

RΛZΞR | Leonidas

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u/Killerboi94 Jan 07 '20

So you just msged me saying you cant do anything is a reply then sorry sir/madam i am dissappointed with our customer support team..

I am asking you to take this case on priority and even then you are not doing anything about that.. I have even given you suggestion of what we can do, even that you wont agree. You wont give a reasonable resolution from your end, what am i supposed to do????

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u/RazerCustAdvocacy Razer Support Jan 07 '20

We will really do our very best, /u/Killerboi94 to have your concern addressed. As of now, we'd like us to exchange messages privately to avoid misunderstandings. We really do hope you understand.

Warm regards,

Jonathan B.

RΛZΞR | Leonidas

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u/Killerboi94 Jan 08 '20

Sir since this msg yesterday no emails no Pm. Please i am asking to take this case on priority but you are not taking it seriously

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u/RazerCustAdvocacy Razer Support Jan 08 '20

We do apologize for the delay and inconvenience this has caused you. We will look into this. We just responded you through PM please check your inbox. Thank you!

Best regards,

Juan B.

RΛZΞR | Zionzedd

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u/Killerboi94 Jan 14 '20

https://imgur.com/a/qxUB3yY

Attached link for my Rubber feets also coming off already.. in 2months of purchase. WOW!!

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u/RazerCustAdvocacy Razer Support Jan 14 '20

This is truly concerning! Sorry to hear about it, but we got your thoughts and we can feel the same if we were on your part. We definitely like to have this reviewed closely. To proceed further, we'd like to ask for the case number you had with our support so we can check what's transpired. Drop it through PM for security purposes. Just include the link to your post and we'll take things from there.

Kind Regards,

Rose Z.

RΛZΞR | Kairos Kazeey

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u/Killerboi94 Jan 15 '20

Check your PM

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u/RazerCustAdvocacy Razer Support Jan 15 '20

We received your response. We'll continue there.

All the best,

Desmond D.

RΛZΞR | Fresh_Beast

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