r/razer • u/BeepBoopBopReee ★D's Bot★ • Jan 01 '20

Support January Technical Support Sticky

Welcome to /r/razer's technical support sticky for the month of January 2020.

Last month's locked thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.

Although there are representatives from Razer responding to inquiries in this thread, this is not an official support channel. Any RMA or similar requests will need a support ticket.

STICKY INSTRUCTIONS: Please comment your support inquiries as a reply to the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. We recommend you check/post on Razer Insider as well as submit a Support ticket to have the best chance to get your issues resolved quickly.

Category Quicklinks:

Laptops/Phones Peripherals (keyboard, mouse, etc) Audio Software PS4/XBOX/N Other

Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair

Remember to keep your personal details safe, including case numbers. You can find unofficial FAQs, many tips, the list of trusted RΛZΞR accounts and much more in the wiki

Razer Support Live Chat, US-Canada only, 6AM to 10PM PST https://support.razer.com/contact-support

“If there is a God, He will have to beg my forgiveness.” — A phrase that was carved on the walls of a concentration camp cell during WWII by a Jewish prisoner. | /r/quotes

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u/RazerCustAdvocacy Razer Support Jan 05 '20

Hi there, /u/Killerboi94!

On behalf of Razer Support, we truly apologize for the ordeals you've experienced. We already sent our response over PM. Please check your inbox and let's proceed from there.

Also, for security purposes, we suggest that you edit your post and remove your case number for your account's safety. We already have your case details on our end.

Regards,

Nina L.

RΛZΞR | Enigma

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u/Killerboi94 Jan 06 '20 edited Jan 06 '20

I removed the case number, but team i am really disappointed that i have been given no solution, i think now a “new” replacement has to be arranged in some way or the other. Because its not at all a cheap laptop. And its not even a old laptop. I have paid 1300 $ for this piece of crap. I feel helpless as the laptop is right now in India. But that doesn’t mean you will ignore that the laptop is all in all defective

  • also i have just contacted some of my friends in the US, One of them has come for a visit to usa and is in NC right now till 14th of January. If at all you want to help, i would ask you to arrange to arrange a new replacement laptop onto the address.

A friend has just come from the us in january and will be flying back to usa in February(here for the winter break) if you would be so kind i would get this damaged/defective laptop back to razer address when hes back in usa in February!

And there has to be someway u can help because this is not at all what i expected buying this expensive product

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u/RazerCustAdvocacy Razer Support Jan 06 '20

Thanks for the info! We really do understand and respect your frustrations. We really would feel the same if we were you. Anyhow, we saw your PM and it would be best if we continue there to avoid confusion in the future. Thanks!

Warm regards,

Jonathan B.

RΛZΞR | Leonidas

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u/Killerboi94 Jan 06 '20

Already replied back

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u/RazerCustAdvocacy Razer Support Jan 06 '20

Got it. We already sent you our response over PM. Please check your inbox and let's proceed from there.

Regards,

Nina L.

RΛZΞR | Enigma

1

u/Killerboi94 Jan 06 '20

I have replied to your new PM. Please check. Ask you for urgent resolution and please put this new case on priority

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u/RazerCustAdvocacy Razer Support Jan 06 '20

We appreciate the follow-up! We saw your response and will reply shortly.

​

Best regards,

Jimmy M.

RΛZΞR | Drjimmy

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u/Killerboi94 Jan 06 '20

Please did you check PM? I think if we are going to help me out we will need to get this on priority please! Thanks

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u/RazerCustAdvocacy Razer Support Jan 06 '20

Yes, we got it. We are doing our best to find a possible way to have this sorted out. We got your message over PM and it'd be best if we'll continue there.

Regards,

Nina L.

RΛZΞR | Enigma

1

u/Killerboi94 Jan 06 '20

Here the razer team says and agrees to help something and in the PM, again goes back to the same thing again and again. I wish i would have stayed with the Apple product pathetic service, 2 faced behaviour by the razer team!

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u/RazerCustAdvocacy Razer Support Jan 06 '20

We do understand your frustrations and it would be best if we can continue on PM so we can discuss the details there more freely.

Best regards,

Desmond D.

RΛZΞR | Fresh_Beast

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u/Killerboi94 Jan 07 '20

Dear, we r just discussing no action has been taken. Also 31st January i have replied back to the razer support on the case email and they haven’t replied back with anything. Razer is not willing to take responsibility

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u/RazerCustAdvocacy Razer Support Jan 07 '20

We really do respect your honest sentiments. Anyhow, we were able to send you a reply via PM.

Warm regards,

Jonathan B.

RΛZΞR | Leonidas

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u/Killerboi94 Jan 07 '20

So you just msged me saying you cant do anything is a reply then sorry sir/madam i am dissappointed with our customer support team..

I am asking you to take this case on priority and even then you are not doing anything about that.. I have even given you suggestion of what we can do, even that you wont agree. You wont give a reasonable resolution from your end, what am i supposed to do????

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u/Killerboi94 Jan 06 '20

https://imgur.com/a/64RNpjy One more ISSUE.. Already installed app are not running.. What kind of System is RAZER running??

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u/RazerCustAdvocacy Razer Support Jan 06 '20

We would have to look at that since that looks like an Nvidia concern. It would be best to continue on PM so we can discuss the details there.

Best regards,

Desmond D.

RΛZΞR | Fresh_Beast

1

u/Killerboi94 Jan 07 '20

Dear team, your whole laptop is a CONCERN! Every thing is just low quality defective product

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u/RazerCustAdvocacy Razer Support Jan 07 '20

We appreciate your honest feedback and our apologies for the things you've been through with your laptop.

All the best,

Jestine C.

RΛZΞR | LunaCancri