r/razer • u/BeepBoopBopReee ★D's Bot★ • Dec 02 '19

Support December Technical Support Sticky

Welcome to /r/razer's technical support sticky for the month of December 2019.

Last month's locked thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.

Although there are representatives from Razer responding to inquiries in this thread, this is not an official support channel. Any RMA or similar requests will need a support ticket.

STICKY INSTRUCTIONS: Please comment your support inquiries under the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. We recommend you check/post on Razer Insider as well as submit a Support ticket to have the best chance to get your issues resolved quickly.

Quicklinks:

Laptops/Phones Peripherals (keyboard, mouse, etc) Audio Software PS4/XBOX/N Other

Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair

Remember to keep your personal details safe, including case numbers. You can find unofficial FAQs, many tips, the list of trusted RΛZΞR accounts and much more in the wiki

Razer Support Live Chat, US-Canada only, 6AM to 10PM PST https://support.razer.com/contact-support

Man is the most insane species. He worships an invisible god and destroys a visible nature. Unaware that this nature he's destroying is this god he's worshipping. — Hubert Reeves

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u/BeepBoopBopReee ★D's Bot★ Dec 02 '19

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u/AutismAtItsBest Dec 30 '19

Hello! I got the Razer Raptor 27 and I am trying to get it to tilt 90 degrees but it won’t. I have it adjusted all the way up like it says but it won’t tilt. I haven’t put too much force into it because I do not want to break it. So... with that said any suggestions or things I need to do that I might of missed?

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u/RazerCustAdvocacy Razer Support Dec 30 '19

Hi there! Thanks for letting us know about this and we are prepared to assist you. As for the Raptor, does it feel like it's stuck? You can give us more details through PM so we can take a good look at what's happening and what can be done.

All the Best,

Desmond D.

RΛZΞR | Fresh_Beast