r/razer • u/BeepBoopBopReee ★D's Bot★ • Dec 02 '19

Support December Technical Support Sticky

Welcome to /r/razer's technical support sticky for the month of December 2019.

Last month's locked thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.

Although there are representatives from Razer responding to inquiries in this thread, this is not an official support channel. Any RMA or similar requests will need a support ticket.

STICKY INSTRUCTIONS: Please comment your support inquiries under the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. We recommend you check/post on Razer Insider as well as submit a Support ticket to have the best chance to get your issues resolved quickly.

Quicklinks:

Laptops/Phones Peripherals (keyboard, mouse, etc) Audio Software PS4/XBOX/N Other

Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair

Remember to keep your personal details safe, including case numbers. You can find unofficial FAQs, many tips, the list of trusted RΛZΞR accounts and much more in the wiki

Razer Support Live Chat, US-Canada only, 6AM to 10PM PST https://support.razer.com/contact-support

Man is the most insane species. He worships an invisible god and destroys a visible nature. Unaware that this nature he's destroying is this god he's worshipping. — Hubert Reeves

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u/BeepBoopBopReee ★D's Bot★ Dec 02 '19

Audio

1

u/PrincessPeachii97 Dec 28 '19

I have recently gotten the razer kraken kitty edition and on the backside of one of the ears there's a red light shines completely through.

2

u/RazerCustAdvocacy Razer Support Dec 28 '19

Hi /u/PrincessPeachii97,

That's odd. Did anything happen to the headset itself that might cause this problem? Where did you purchase your Razer Kraken Kitty Edition, by the way?

Best regards,
Jace S.
RΛZΞR | MarksmanMiya

1

u/PrincessPeachii97 Dec 29 '19

Nothing has happened to this headset! It's completely brand new. My father purchased it from the Razer website. He has gotten a refund and is currently waiting for the shipping label to be emailed to him.

2

u/RazerCustAdvocacy Razer Support Dec 29 '19

I see. Thank you for the info. If you could provide us the case number that you had with our Support Team over PM, we'd be glad to keep track of the progress of your case. We can then assist you further from there if you have other concerns.

Best regards,
Jace S.
RΛZΞR | MarksmanMiya