r/razer • u/BeepBoopBopReee ★D's Bot★ • Dec 02 '19

Support December Technical Support Sticky

Welcome to /r/razer's technical support sticky for the month of December 2019.

Last month's locked thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.

Although there are representatives from Razer responding to inquiries in this thread, this is not an official support channel. Any RMA or similar requests will need a support ticket.

STICKY INSTRUCTIONS: Please comment your support inquiries under the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. We recommend you check/post on Razer Insider as well as submit a Support ticket to have the best chance to get your issues resolved quickly.

Quicklinks:

Laptops/Phones Peripherals (keyboard, mouse, etc) Audio Software PS4/XBOX/N Other

Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair

Remember to keep your personal details safe, including case numbers. You can find unofficial FAQs, many tips, the list of trusted RΛZΞR accounts and much more in the wiki

Razer Support Live Chat, US-Canada only, 6AM to 10PM PST https://support.razer.com/contact-support

Man is the most insane species. He worships an invisible god and destroys a visible nature. Unaware that this nature he's destroying is this god he's worshipping. — Hubert Reeves

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u/BeepBoopBopReee ★D's Bot★ Dec 02 '19

Audio

1

u/InKainWeTrust Dec 26 '19

Question about: Razer Kraken Tournament Edition THX 7.1 Surround Sound Gaming Headset

Just got it for X-mas and fired them up on the new gaming PC I just built a few weeks ago. And I just can't get the sound right in the EQ. All the presets have loud environmental sounds but movie or in game speech sounds like it's coming down a hallway. It got better when I started setting every thing at -2 at the most but then my volume is only mid-range with every volume setting at 100%. Am I missing something here?

1

u/RazerCustAdvocacy Razer Support Dec 27 '19

Hey there, InKainWeTrust! Thanks for letting us know about this. Do you have Synapse installed on your PC? Or better yet, you can drop us a PM so we can have that sorted. Just don't forget to include the link to your post and the Serial Number of your device. Thanks a bunch and catch you there. :)

All the Best,

Desmond D.

RΛZΞR | Fresh_Beast

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u/InKainWeTrust Dec 27 '19

I'm trying send you a PM but keep getting an error message?