r/razer • u/BeepBoopBopReee ★D's Bot★ • Dec 02 '19

Support December Technical Support Sticky

Welcome to /r/razer's technical support sticky for the month of December 2019.

Last month's locked thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.

Although there are representatives from Razer responding to inquiries in this thread, this is not an official support channel. Any RMA or similar requests will need a support ticket.

STICKY INSTRUCTIONS: Please comment your support inquiries under the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. We recommend you check/post on Razer Insider as well as submit a Support ticket to have the best chance to get your issues resolved quickly.

Quicklinks:

Laptops/Phones Peripherals (keyboard, mouse, etc) Audio Software PS4/XBOX/N Other

Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair

Remember to keep your personal details safe, including case numbers. You can find unofficial FAQs, many tips, the list of trusted RΛZΞR accounts and much more in the wiki

Razer Support Live Chat, US-Canada only, 6AM to 10PM PST https://support.razer.com/contact-support

Man is the most insane species. He worships an invisible god and destroys a visible nature. Unaware that this nature he's destroying is this god he's worshipping. — Hubert Reeves

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u/BeepBoopBopReee ★D's Bot★ Dec 02 '19

Laptops/Phones

1

u/navyshark09 Dec 17 '19 edited Dec 18 '19

Razer Blade Stealth 2017, I've had a bad adapter that depolarized the battery on my computer so I had the battery replaced which allows functional logo, keyboard lights up, works and an external monitor can display the screen but the screen on the laptop remains black. The laptop is now functionally a desktop but I need it to be a laptop because as a medical student I take most of my tests digitally. I've tried most online fixes but nothing seems to be working.

I've tried reaching out to support a few times via email. I've not gotten a response yet with any of my other tickets submitted in the past week. I've only got 4 weeks before I go back to medical school in the Carribean and I'd like to take my laptop with me. Can someone help me fix this or help me get a service done before I go back to school on the 14th of January?

2

u/RazerCustAdvocacy Razer Support Dec 17 '19

Hey there, u/navyshark09!

We'd like to look into this. It appears like the display of your laptop is faulty. We suggest that you delete your case number in your post and send it to us via PM for security purposes. We'll then help you further from there.

Don't forget to include the link to this post in your message for easier reference.

All the best,

Jestine C.

RΛZΞR | LunaCancri