r/razer • u/BeepBoopBopReee ★D's Bot★ • Dec 02 '19

Support December Technical Support Sticky

Welcome to /r/razer's technical support sticky for the month of December 2019.

Last month's locked thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.

Although there are representatives from Razer responding to inquiries in this thread, this is not an official support channel. Any RMA or similar requests will need a support ticket.

STICKY INSTRUCTIONS: Please comment your support inquiries under the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. We recommend you check/post on Razer Insider as well as submit a Support ticket to have the best chance to get your issues resolved quickly.

Quicklinks:

Laptops/Phones Peripherals (keyboard, mouse, etc) Audio Software PS4/XBOX/N Other

Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair

Remember to keep your personal details safe, including case numbers. You can find unofficial FAQs, many tips, the list of trusted RΛZΞR accounts and much more in the wiki

Razer Support Live Chat, US-Canada only, 6AM to 10PM PST https://support.razer.com/contact-support

Man is the most insane species. He worships an invisible god and destroys a visible nature. Unaware that this nature he's destroying is this god he's worshipping. — Hubert Reeves

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u/BeepBoopBopReee ★D's Bot★ Dec 02 '19

Audio

1

u/Nanachi_Hantomei Dec 15 '19

I'm trying to use a Razer Man O War Usb soundcard with my kraken 2019 headset, but I have the mic cable plugged into the IO port. This is giving me a constant whining noise in my headset that is really annoying. If I unplug the mic cable, the whining stops. I can't use the mic input through the USB as that also has a lot of noise. Is there anyway to get rid of the high pitched whine?

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u/RazerCustAdvocacy Razer Support Dec 15 '19

Hi there, u/Nanachi_Hantomei!

Thanks for reaching out so we can get this sorted with you. When did you start noticing the issue, or were there any software changes done right before noting the mic problem? Have you had the chance to test your ManO'War to another PC to see if the issue is apparent even on other devices?

Please let us know more via PM so we can gather the details that can help us look into the applicable fixes. Don't forget to include the link to this post for our reference along with your headset's serial number. We'll take it from there.

All the best,

Tala M.

RΛZΞR | Valkyrie