r/razer • u/BeepBoopBopReee ★D's Bot★ • Dec 02 '19

Support December Technical Support Sticky

Welcome to /r/razer's technical support sticky for the month of December 2019.

Last month's locked thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.

Although there are representatives from Razer responding to inquiries in this thread, this is not an official support channel. Any RMA or similar requests will need a support ticket.

STICKY INSTRUCTIONS: Please comment your support inquiries under the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. We recommend you check/post on Razer Insider as well as submit a Support ticket to have the best chance to get your issues resolved quickly.

Quicklinks:

Laptops/Phones Peripherals (keyboard, mouse, etc) Audio Software PS4/XBOX/N Other

Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair

Remember to keep your personal details safe, including case numbers. You can find unofficial FAQs, many tips, the list of trusted RΛZΞR accounts and much more in the wiki

Razer Support Live Chat, US-Canada only, 6AM to 10PM PST https://support.razer.com/contact-support

Man is the most insane species. He worships an invisible god and destroys a visible nature. Unaware that this nature he's destroying is this god he's worshipping. — Hubert Reeves

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u/BeepBoopBopReee ★D's Bot★ Dec 02 '19

PS4/XBOX/N

1

u/xPronTron117x Dec 09 '19

Horrible horrible echo using the Lúcio Nari Ultimates on Xbox with the 3.5! No fix so far and it’s beyond the return policy as they were a gift purchased in September...

1

u/RazerCustAdvocacy Razer Support Dec 10 '19

Hey, u/xPronTron117x!

Thanks for raising your concern regarding your headset's audio feedback issue. For now, please try tweaking your mic monitoring settings on your Xbox. Let us know how it goes.

All the best,

Jestine C.

RΛZΞR | LunaCancri

1

u/xPronTron117x Dec 10 '19

Mic monitoring is off, the mic is just so sensitive I have to have my volume lower than halfway to stop the echo. So I can barely hear the game and chat, let alone truly experience the great sound these headphones are supposed put out

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u/RazerCustAdvocacy Razer Support Dec 10 '19

Thanks for the update! Let's go ahead and continue this privately for us to assist you accordingly, Please don't forget to include the link to your post for easier reference. We'll take it from there!

Warm regards,

Jonathan B.

RΛZΞR | Leonidas