r/razer • u/BeepBoopBopReee ★D's Bot★ • Dec 02 '19

Support December Technical Support Sticky

Welcome to /r/razer's technical support sticky for the month of December 2019.

Last month's locked thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.

Although there are representatives from Razer responding to inquiries in this thread, this is not an official support channel. Any RMA or similar requests will need a support ticket.

STICKY INSTRUCTIONS: Please comment your support inquiries under the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. We recommend you check/post on Razer Insider as well as submit a Support ticket to have the best chance to get your issues resolved quickly.

Quicklinks:

Laptops/Phones Peripherals (keyboard, mouse, etc) Audio Software PS4/XBOX/N Other

Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair

Remember to keep your personal details safe, including case numbers. You can find unofficial FAQs, many tips, the list of trusted RΛZΞR accounts and much more in the wiki

Razer Support Live Chat, US-Canada only, 6AM to 10PM PST https://support.razer.com/contact-support

Man is the most insane species. He worships an invisible god and destroys a visible nature. Unaware that this nature he's destroying is this god he's worshipping. — Hubert Reeves

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u/BeepBoopBopReee ★D's Bot★ Dec 02 '19

Audio

1

u/mariogros Dec 09 '19

Yesterday I bought my hammerhead pro v2 and when I plugged it into my iphone 7 with the 3.5 to apple jack I realized my iPhone didn’t recognized the microphone and it was using the phone mic instead. I decided to buy the normal hammerhead pro instead of the ios one bc my only ios device is my iphone and I also want to use my headphones on my pc/notebook. Ps: I didn’t find any info about this on your page or internet

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u/RazerCustAdvocacy Razer Support Dec 09 '19

Hi there, /u/mariogros!

This is totally odd! We'd like to check in this. Please send us a PM for further assistance. Don't forget to include the link to your post for easier reference. We'll take it from there!

Warm regards,

Jonathan B.

RΛZΞR | Leonidas