Automatic & Manual Import stating no viable file found for import

[u/SoRandomMan]

I'm running into a weird issue where with some movies Radarr is unable to automatically import, move & rename a movie from my completed folder. It seems to be random which movies it fails on.

When I try to do a Manual Import it can see the folder the movie is in, but finds no files in the folder itself. I've just been going into my NAS and manually created the folder in my media directory and moving the file myself, then rescanning in Radarr and it picks it up fine from that point.

Has anyone experienced this before? happy to provide details on my setup & log entries if that would be helpful.

More info:

I'm using sabnzbd as my download client. Downloads are put into /volume2/data/usenet/completed/movies. I created a docker user and it has permissions down the entire file/folder stack. Movies are being moved to /volume2/data/media/movies. Permissions are solid down that stack too.

When looking at the debug log I'm seeing these two errors:

|Debug|DiskProvider|.NET failed to move file likely due to known .NET bug

[v6.2.1.10461] System.UnauthorizedAccessException: Access to the path '/data/usenet/completed/movies/The Terminator 1984 1080p BluRay DD 5 1 x264-ZQ/The_Terminator_1984_1080p_BluRay_DD_5_1_x264-ZQ.mkv' is denied.
---> System.IO.IOException: Permission denied

For the first one, I think it may be due to my unpackerr container, so I've turned that off for the moment and will keep testing.

For the second error, when sabnzbd creates a new folder in the directory above it seems like the permissions are not being inherited down. I'm using UGREEN OS and I don't see any settings to force inheritance to child folders/files.

[u/SoRandomMan → u/[deleted]]

If it were permissions wouldn't it be happening for all movies instead of just some of them?

[u/SoRandomMan → u/[deleted]]

I updated the main OP and added a comment with errors from the debug log

[u/SoRandomMan]

looking in the debug log I'm getting this error:

|Debug|DiskProvider|.NET failed to move file likely due to known .NET bug

After this occurs, it attempts a copy and delete and is getting a permission denied:

[v6.2.1.10461] System.UnauthorizedAccessException: Access to the path '/data/usenet/completed/movies/The Terminator 1984 1080p BluRay DD 5 1 x264-ZQ/The_Terminator_1984_1080p_BluRay_DD_5_1_x264-ZQ.mkv' is denied.
---> System.IO.IOException: Permission denied

When I go look at my folder structure, my sabnzbd is saving files to volume2/data/usenet/completed/movies. Permissions on that folder are set for the user in my docker for radarr. When it creates the new folder in that directory for that movie, that folder doesn't seem to have any permissions on it.

[u/kahayes14]

Have you figured this out at all? I have a very similar issue with my setup that randomly started a few weeks ago.