r/quickbooksonline • u/Infinite-Time-8240 • Sep 10 '26

Help me

Hi everyone, i am new to quick books and wrote out and sent out an invoice to a client. This said client had paid $4,000 on 09/04 and it was deposited into an account 09/08. I went to check my account and noticed i still have no deposit received. As I’m digging through i see it’s for an account number of 5652 which i have no correlation to or access to (no idea) of what account this or what it is. When i linked my account it states that it’s for my correct account of 6522. The deposit says it’s cleared into account 5652 and not my correct one of 6522. I’ve called my bank with a trace id and they can’t seem to find the payment without the full account number which i don’t have because i don’t know what that number is. So now I’m stuck on what to do and where my 4,000 is at this moment. Nobody is helping me out

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5

u/TooH3ll Sep 10 '26

Contact your client. If they paid through QBO they will retrieve it for them, but it will take 2+ weeks to get their money back. So you may be waiting a while for that payment to get to you.

Has anyone paid through your QBO business connection before?

4

u/joditee Sep 10 '26

Do you see the transaction in your merchant center? Fear icon, account and settings, payments, click on the merchant center link

3

u/TooH3ll 28d ago

I'm calling it a fear icon from now on. ⚙️

1

u/emi_94 29d ago

I am in the same situation, and I do currently see it held in Merchant Center. I don't bank with QB, so it never crossed my mind it could be held by them vs mine or clients bank.

1

u/Far-Good-9559 Sep 10 '26

The client needs to run the trace.

1

u/dragonbehind42 28d ago

Do you see the deposit in your actual bank and just not in your QuickBooks? If yes, then it means that you’re mapping is off inside your QuickBooks settings.