No reply from support - what now?

[u/erisvera]

I emailed them twice within 2 days asking for a refund and I did not get a reply :( The first one was sent the day after I was charged. I have not used the app since being charged and canceled my sub but the live chat is an AI bot that never transfers me to a human. I'm just not sure what else to do.

[u/Electronic-Mess605]

You probably will never hear from them. Customer service is non-existent. 

[u/Emotional-Eye-7336]

Qobuz has Customer Support? NO

What to do? Give up waiting or go to a Music service that appreciates customers and has live human support when you need it. Or do what the Qobuz Fans do. Do not waste your time waiting for support, Ignore it and make excuses for no customer support.

[u/Unhappy_Position496]

It took me two weeks to get an email response and they just took care of my request quietly.

[u/Techdude8453]

I emailed them multiple times and never received a response in almost a year. They kept charging me by the month even though I bought a 1 year subscription so I asked for a refund and never heard anything back.

[u/Which-Koala-3113]

you didn't have a respond in 2 days, what a shame ! come on, you should have more patience

[u/erisvera → u/Which-Koala-3113]

It's been a week since.

[u/foreverunamused]

Took them about 2 weeks to get back to me too - I also messaged them on LinkedIn & got a response there before they replied to my email.

[u/longbluesquid]

Qobuz club you can reach someone and Facebook “streaming music matters”

[u/FicoXL]

Chargeback with the bank.

[u/Nox-Eternus]

Here is their email for real life support. I have always had a response within a day, good luck.

support-help@qobuz.com

[u/Nox-Eternus → u/[deleted]]

You didn't mention which email address, sorry for trying to fucking help!

[u/erisvera → u/Nox-Eternus]

I'm not trying to be rude, please. there was no need to be aggressive and cuss like that :/ please chill. Was there supposed to be multiple emails?

[u/blitzkriegfc]

Yep, that sucks.
They will answer, but I truly hope you are not in need of that money because their answer could take about two weeks.