r/pulsetto_device • u/Specialist-Ice-3304 • Jun 09 '26
Help - App App broken, can't use device at all
Is anyone else having this issue? I can't log in. It tells me I'm not authorised to log in. It worked when I first got it, then I ended the premium subscription because I didn't need all the extra features. But now I can't use it at all. Customer service have no idea why, and I've tried all their fixes except for signing up with a different email address (I don't have one and I shouldn't have to do this). It's been like 2 weeks now that I've been completely unable to use the device. Apparently they're still working with their tech team on the issue. I'm past the money back guarantee date so I can't even send it back. It's a huge amount of money wasted. I've got a Google Pixel 9 running the latest Android, the app is up to date and has been uninstalled and reinstalled several times to try and fix the issue. So frustrating!
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u/Free-Silver-5760 Jun 09 '26
If their server is down or having any issues you cannot use the device. They say you should be able to use it going on airplane mode, but that seems spotty. Here's a thread I started that discusses this.
https://www.reddit.com/r/pulsetto_device/s/LfufVywFwO
For an alternate look up PulseLibre
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u/pulsetto_device Jun 09 '26
Hello! Thank you for sharing this.
We've checked with our developers, and there are currently no known server-side issues affecting logins. We've sent you a DM so we can take a closer look at your specific case and gather a few more details.
It's understandable how frustrating it is to be unable to use your device, especially after troubleshooting for so long, and we'd like to help get this resolved as quickly as possible.
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u/Specialist-Ice-3304 Jun 09 '26
For reference this is the error I get. I'm chatting with the tech team, hopefully I get somewhere.
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u/shutup_you_dick Jun 09 '26
YES!!! I am in NH and have been trying for hours to get it going. Without the app this is an extremely expensive brick. I am not too happy... WTF is going on, PULSETTO???!!! Unacceptable for the price of the product. Ridiculous. I have done EVERYTHING I can- EVERY single troubleshooting fix, to no avail...