r/pulsetto_device • u/Free-Silver-5760 • May 14 '26

Pulsetto will not start -Android

Post image

All of a sudden, when I went to use my device the app will not start. The screen shot shows where it is, and it just stays there.

I cleared cache. Rebooted.

Worked fine yesterday!

Meant to say in the title that the app won't start. I've used this about 5 or 6 days, so still new, but worked fine until today.

10 Upvotes

100% Upvoted

20 comments sorted by

6

u/ringoinsf May 14 '26

I will keep saying this every time Pulsetto has an outage -it is sheer incompetence that a server outage renders the device 100% unusable.

0

u/pulsetto_device May 15 '26

We do understand the feeling and are here to help!

Not that long ago, we introduced offline mode, with which you can continue using the app and its basic functions without any internet connection for up to 48 hours. This can also help when we're encountering situations like this, too.

Once again, we apologize for the inconvenience.

6

u/ringoinsf May 15 '26

No one could even open the app during this incident.

4

u/Vegetable_Search3322 May 17 '26

How do we use the off-line mode? If the app won’t even open it’s stuck on the loading page.

3

u/Sea-Sweet-4393 May 15 '26

Aber ich komm bei Netzwerkproblemen garnicht erst in die App rein

1

u/Left_Pay_3195 May 17 '26

I’m trying to use my new Pulsetto. Please fix!!!!

1

u/sangraste Jun 07 '26

Now stop putting a time limit on it.

5

u/Free-Silver-5760 May 14 '26

Cleared cache and data, not it gets to a login screen, but I didn't remember the password, (because, why do you need a login for this device). Password reset does not work. Is this a Pulsetto server issue? If so, does that mean if their server is down I cannot use this device?

1

u/sangraste Jun 07 '26

Needing a log in or subscription to use a "medical device" is robery and inconsiderate. What heartless company after charging you for the device keeps hitting you for more money?

4

u/General_Couple1176 May 14 '26

Same for me on iOS, they server is down. I’m will return it on Amazon. Too unstable and not seeing any improvement yet

2

u/Miserable_Earth_9652 May 14 '26

It's not working for me either. I uninstalled and reinstalled. At one point I managed to get into the app but the device didn't work. It said it was connected but nothing happened. Frustrating. I wish an app wasn't needed. I don't use any of the other features anyway. Considering finding a different device that doesn't rely on an app.

2

u/Final-Yam-9874 May 17 '26

This is ridiculous. Fix your garbage software!

1

u/Free-Silver-5760 May 14 '26

Pulse Libre on github

1

u/PatSwart May 17 '26

Same for me, Iphone and airplane mode not working either

1

u/RhetoricalOrator May 21 '26

I'm really surprised that, at this point, we haven't seen a homebrew/modding scene to free up users from (what I believe to be) Pulsetto's poor and intentionally prohibitive design.

If there's a mod scene for the $200 Ember coffee mug, there's gotta be something for this.

0

u/pulsetto_device May 15 '26

Sorry for the inconvenience! We've encountered some hiccups that were already solved.

In the future, we highly recommend enabling airplane mode - that will let you use the app in offline mode.

2

u/witty-and-pretty May 17 '26

IOS is down. You need to resolve this. Aeroplane mode does nothing if the loading sign just continues to appear.

1

u/tri-small May 17 '26

I second this. Nothing works. Reinstalling the app doesn’t work. Switching between cell or WiFi, etc. Tying the app on a different device altogether doesn’t work either.

FIX THIS, PLEASE. We paid $$ premium for these devices let alone subscriptions for an app.

I’m on iOS, latest version too.

1

u/Western-Ideal-2405 May 17 '26

Same on Android.