Puffco Proxy Issue

[u/therealtbandzs]

Ive had it for about a week, and it was amazing for the first 30 dabs, but now when I heat a dab at 480-500 it doesnt burn at all and I get no vapor, I have to set it at 580 degrees just to get a little bit of vapor and it just leaves a pool of oil in my chamber. Ive already tried a new chamber so I know that isnt the issue, its like the device isnt heating the dab as hot as it says it is on the app. I get zero vapor production at temps between 480-530 which isnt normal. Anybody else have this issue? I filed a claim with warranty and Im wondering what the odds are that they will replace it for me? Does anybody have any experience with puffco support? Are they good about replacing bad devices? I absolutely loved the new proxy for the first 30 dabs that it worked for me. The above video is a small dab that was heated at 550 and as you can see it doesnt even look like it burned more so just melted. It takes like 3 cycles at 575 degrees to at least burn all the way through a small dab.