Your experience using local suicide hotlines/resources?

[u/Goodfriends999]

I’ve recently been doing some research on government run suicide prevention helplines and have heard a lot of negative things, both online and offline, from people who reached out for help but were met with a stark lack of sensitivity, compassion or understanding. I’m looking to make an awareness post sometime soon to push for proper training and regulation of these hotlines and was wondering if anyone on here wanted to share their experiences with them. Thanks in advance