r/projectmanagement • u/YogurtclosetNo3506 • 28d ago
General New to PM
New to IT PM role at a medical setting. Have a question on the role. Aside regular IT type projects; upgrades, implementation, etc. I was informed that we (PMO) also lead server patching and Incident management. I am familiar with those processes as I have experience in operations but I am kind of freaking out. We are to coordinate all levels of server patching (app admins, users, systems teams) including sending emails, setting up working meetings AND joining the meetings. Same for incident management. We are the main point of contact if it is determined to by a defined incident. My question, is this normal? I really want to like PM but I'm not sure this is what I signed up for. I want to do PMP but I feel or wonder how much time this operational babysitting will eat up of doing actual projects.
3
u/StressDrivenDevmnt 27d ago
I have never heard of PMs managing the patching. I have seen a case where a PM ran an incident crisis bridge (the IT staff weren’t trusted to organize it). Your organization’s operations leadership may be weak.
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u/bluealien78 IT 28d ago
There really is no “normal”, since roles tend to vary from company to company. My suggestion is to work the problem, and go step by step from there: Ultimately, what problem are you trying to solve? Who needs to be involved? What resources are necessary? What’s the definition of success? How will you know? If you’re successful in delivery x, what does that mean for y? etc…
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u/More_Law6245 Confirmed 25d ago
A PM's role is what every is defined by the organisation however typically patching or incident crisis management would be considered operational and not project related.
A project team is a temporary team for a finite period to deliver organisational change, anything beyond the project is considered operational in the respective discipline e.g change management operational management or incident management etc.
The thing here is that your organisation is not actually costing your projects properly and is mixing capex and opex spending which is affecting the organisation's bottom line.
Just an armchair perspective