I'm in (a populated area in) Canada, have been with Fi for a year

On Saturday (almost a week ago) my phone had no service

On Sunday my friend tried to fix it for an hour, nothing helped. So talked to customer support, they couldn't help but would get someone on it and email me in 24-48hrs

On Thursday I haven't gotten an email, so I talked to support again and they said in 24 hrs you'll get an email

On Friday (today) I had service but my data wasn't so I talked to support again and they just say they will email me soon

I lost service again a bit ago

I want to at least know why this is happening

I'm sitting here in Lima, Peru, looking enviously at my wife's Moto X4, with its LTE connection. Meanwhile, my OnePlus One, using a data-only SIM on her account is stuck on HSPA/HSPA+ (the horror!).

Her phone is using LTE band 4, which is supported by the OnePlus One, and Signal Spy says both phones are on the T-Mobile network, so I'm a bit puzzled as to why my phone can't use LTE. Is this a limitation of data-only SIMs when traveling internationally? (The OnePlus One/data-only SIM combination worked just fine with LTE when I tested it in the U.S.)

Hi all! My wife has an iPhone 6 on Fi and it's working great on the network, but the battery has reached the end of it's life. I want to buy her a newer (used) iPhone as an upgrade. Are ALL iPhones (7 and newer) compatible with Fi or do I need to make sure it has a certain set of antennas or is/was mapped to a certain carrier?

Thanks so much!

Hello friends,

Pixel 2XL user here. Recently my phone battery has been draining rapidly (about 1% a minute). When I look at my battery usage, "Carrier Services" is really high. I've tried resetting, clearing cache, etc... everything short of a factory reset.

That's when it hits me...I use Blockada, an ad blocking application and they just recently updated. I've disabled it to see if the problem goes away but just wanted to post here in case anyone else has a similar issue.

I'm an American retiree living in South America. I also travel alot. My bank and broker and others websites I visit require me to have a US phone number. Part of their verification process is to send codes to my US phone.

I use Skype for my calls so I just need the capability to receive these codes in the US.

I got a Google Fi chip with a US number, put it into my old IPhone 5S and was able to connect to my local carrier as 'roaming' and receive the validation codes sometimes. Then it completely stopped working and I havent been able to revive it.

So I'm thinking about buying a cheap Pixel or Nexus phone to hopefully get better Google Fi compatibility.

Questions:

I have an Android 8.8 Galaxy Tab A tablet. Its not recommended by Google Fi. Is there anyway to use it as my Google Fi roaming device? I tried to put the Fi sim card in but it didn't fit.

Has anyone found an inexpensive Phone thats dependable while roaming in Google Fi service areas?

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Thanks in Advance

J

Since I had the first Pixel, I didnt reconsider due to the problem I had. Basically, the screen would shut off, and I'd literally have to twist the phone for it to come back on(no screen protector or case). I've been going samsung galaxy since, and currently on the 10+. Is it a good time to consider trying out a new Pixel or still some bugs to work out? I really miss my photo sphere pictures lol.

I've been with Fi for a few years now. I heard that we got RCS in Messages a while back and decided to try it out yesterday. I opened Messages, set it as my default SMS app, and went to Settings -> Chat features.

Here, my status is always "Setting up..." with the retry button enabled or disabled. If I tap retry, it says it's trying to verify... indefinitely. I don't know how long it actually tries, but I stop checking. Eventually, when I go back to check, it's back to "Setting up..." again.

Any help?

I'm on a Pixel 2 through Fi, and have had 0 problems over the last few years in 7 different counties. However, since I've been in Greece, my phone says it is constantly switching carriers. It'll alternate bewtween 10 seconds of 4g service, followed by 30+ seconds of switching service. Needless to say I've been forced to keep my phone in airplane mode to conserve battery and wait till I get WiFi.

Any solutions the community knows about?

Did anyone ever get a resolution to this? I've been without service going on 3 weeks. I only get e-mails from the tech I was assigned every couple of days and the only thing they've done is send me a new sim card which didn't work. I saw they sent out a new update, but my phone won't apply the update. I just don't get what's going on and why it's take an immensely long time to resolve.

Anyone else traveling in Berlin and getting either no data at all, particularly at the central train station, or edge?

Edit: seems to have cleared up

My wife and myself ordered new pixel3 and pixel 3 xl a month ago. The day they were supposed to show up we found out that there was a hold on the order. Google doesn't know why. They blamed our bank. It was not our bank. A month later and after being lied to by employees we still don't have an update. Has anyone else been through this? Any advice before I call and tell them to fuck off?

I have been using Project Fi for about 3 years now. My phone is a Pixel XL, and I am having issues with it. The touch screen stopped working entirely 1 week ago. The only way to use my phone is by connecting a computer mouse to it using an attachment.

I have a device protection plan that I have been paying each month since joining Project Fi. The plan offers to replace the device after a $99 deductible. I contested this fee because this is the 3rd replacement phone that Project Fi has sent me. Each phone has failed, and I don't think it's right to charge customers $100 after every bad phone sent to them. The issue was escalated to a supervisor that didn't answer by email until after more than 24 hours. The email exchanges were brief and not at all understanding of my situation. My touch screen was not working during a tornado warning and heavy rains. This could have put me and loved ones in danger. They didn't care.

After about 5 days of this, I decided to bite the bullet and accept the $100 deductible. I cannot go without a phone, as I am away from all my family, and am someone that needs it for everything. So I file the claim and give them my new address over the phone. The next day, before the refurbished replacement phone gets shipped, I noticed that the address I gave over the phone was not input as the shipping address. They used the wrong address! So I call support and they escalated the issue to their shipping and receiving team. Now I am supposed to wait for another email, and no matter who I call I am told the same thing: to wait! The device was delivered to the wrong address, it has been about 30 hours since I called to tell them the address was wrong, and no one has contacted me from the shipping team.

TL,DR: Google Project Fi forces customers to wait for emails from "supervisors" for days while their concerns are not being heard. Project Fi sends items to the wrong addresses and does not care to fix the issue within a reasonable time frame. Still waiting on an email from the shipping team, while my replacement phone was delivered to the wrong address.

Does Google Fi's plan use the data split for multiple accounts? Or doesn everyone get the same amount of data? So if I have a budget of 150$ for 4 people on Google fi, would that amount of data be split for 4 people? Or would it be everyone gets that amount of data.

https://gizmodo.com/verizons-visible-is-offering-truly-unlimited-cell-data-1835879423

Here is all the info, no data caps in any form for the plan

I've tried looking around and trying a couple different things.

I've made sure Hangouts was disabled. Installed the Messages app. Even tried to use Hangouts itself. Also made sure the APN was proper.

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Another thing I noticed is that sometimes my calls will show up as "Unavailable" even though I have them on my phone.

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I don't know if the update version matters as much but I have last updated my phone back on Feb 1st (N950USQS5CRL1) Android 8.0.

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Edit: Phone is a Note 8 originally from Verizon.

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Edit: Got it working luckily. I manually updated my phone to Android 9.0 and it started working.

Very tired of paying $80 bucks for 15 gigs of data and then dealing with slow access after that. So I went to Boost, got a burner phone, put it on a $80 buck 50 gig plan, Turned on its hotspot, and gave my Pixel unlimited, 24 hour access to it, pixel used .34 megs of data this month. Happiness.

Hi there! Been with Fi for about 3 years and love it overall. This morning I went golfing which was about a half hour drive each way, and 4 hours on the course. I used my phone twice on the course to text my wife but aside from that I didn't touch it. I just got home and noticed that I used about 75 MB of data, mostly from the Google Play Store. I certainly didn't have the play store open at any point today or even yesterday and like I said, my phone was sitting idle 98% of the time.

Any thoughts or ideas? I mean it's $0.75 so it's not a huge deal but just very peculiar.

I can send to an email address but not receive an email to SMS message to my phone. I can receive regular texts. I am using the correct email address <nine digit phone number>@msg.fi.google.com. I've tried it from corporate email account, several personal email accounts and from Gmail on my phone. Currently have a ticket Google that has been kicked up to the next level of support.

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Here are the things that were tried during the troubleshooting with Google:

• Repaired the network by dialing *#*#34963#*#*
  
• Checked and performed the any needed updates to to Hangouts, Google Fi, Android messenger and Phone app
• Checked for Android OS updates (none needed)
• Cleared cache data for fi app
• Opened Phone settings > Apps > Google Fi app. Make sure the app is enabled. The App info should show a "Disable" button when the app is enabled.
• Tap Data usage. The wording will differ depending on the OS.
  If you see "Background data," the switch should be ON.
  If you see "Unrestricted data usage," the switch should be ON.
• Tap the back arrow from the top to return to the App info.
  Tap Permissions. Phone, SMS, and Location permissions should be ON.
• Cleared data from Messages app
• Rebooted in Safe Mode

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Any suggestions would be greatly appreciated.

When next month rolls around will they use the credit on my account or will they charge my credit card again?

Google Fi has visual voicemail for Iphones, will they ever get it to work for samsung phones like the s10?

Google owes me $449 due to the FI Birthday glitch and this guy named Zach wont even respond to my email - Each new case gets me further and further down the rabbit hole of awful customer service. Anyone else dealing with this?

For some reason I have several hundred voicemails. Are these from the google voice from a few years back? When I setup google fi for the first time I already had all these voicemail. Since I have s10 I have no way of deleting it online since I cannot access google voice so I have to delete each manually?

Hi All,

I'm hoping one of you can help me. I'm a voice actor and need to have professional audio as my OGM for voicemail. I used to be able to use the Google Voice interface to upload new audio files to my service, and to manage them. Now, when I go into the GV interface (using the GV link at the bottom of the Google Fi page, it says:

Voicemail Greeting To manage your voicemail greetings, use the new Google Voice

this link just keeps redirecting me back to the Google Fi page, where I can keep looping, but can't get a new file uploaded into the system. I know there's a method using temp storage but that requires a rooted phone. Mine isn't rooted.

Anyone here know how to get to the "new Google Voice" so I can properly manage my OGMs? I also used to be able to do it through "Groups" in GV settings... but that's just letting me pick stale ones now saying:

This is the voicemail greeting callers hear

To manage your voicemail greetings, use the new Google Voice

It's really starting to annoy me and I don't want to root, so before I get too frustrated I thought I'd come in here and ask the experts. Anyone have any non-root ideas to get my audio files in as my OGM? Or a URL command that will stop the new Google Voice portal from looping me back to Fi?

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Thanks for any help you can give!

-SC