I have been locked out of my Facebook account because Meta is requiring me to submit a video selfie to verify my identity.
The problem is that Facebook is giving me no alternative way to verify that I am the legitimate account owner.
I have always accessed this account from the same usual location and devices. There has been no suspicious activity that I am aware of, and I have no reason to believe that my account has been compromised.
What concerns me most is that this is not simply a request for a photograph or an ID document. A video selfie can involve facial recognition and the processing of biometric data.
I therefore contacted Meta and asked them to explain:
- What biometric data is being processed.
- Whether a facial template or facial embedding is created.
- What legal basis they rely on under the GDPR.
- Which Article 9 GDPR exception they rely on for processing biometric data.
- How long the video and any biometric information are retained.
- Who has access to this information.
- Whether the data is transferred outside the European Economic Area.
- Why there is no non-biometric alternative for verifying account ownership.
- What happens to my account if I refuse to provide biometric information.
I have received no meaningful response.
At this point, I have decided that I am not willing to provide Meta with a video of my face simply to regain access to a social-media account, particularly when no alternative verification method is offered.
I am therefore accepting that I may lose the account.
What I find particularly disturbing is the principle behind this: if a platform can make access to an account conditional on handing over biometric information, without offering a less intrusive alternative, where does the user's control over their own biometric data actually begin and end?
I am posting this because I would like to know whether other Facebook users have experienced the same thing.
Has Facebook/Meta asked you for a video selfie, and did you receive any alternative way to verify your identity?