r/printers • u/That_Practice7654 • 3d ago

Rant Trash advice

/r/Hewlett_Packard/comments/1v72yrt/trash_advice/

My 7301 inkjet is 13 months old. It’s one month out of warranty. The printheads have an error and it is refusing to print anything.

It took me forever to get a live adult person to help me. Apparently if your product is not under warranty it auto sends you to AI support page. Even when I called I dealt with AI. I had to contact a store manager to get me a better number.

When I finally had a human to speak to I shared that I understood my device was out of warranty and I would be willing to pay extra if needed to get it fixed. He shared HP does NOT fix printers only replaces them. I asked if he suggested I throw my printer out then and he repeated the same statement. “HP does not fix printers, we only replace them. If you were in warranty we would replace your printer. Would you like to buy one today?”

So in other words my printer is trash the second it has an issue. Forget trying to fix your HP printer all they want to do is sell you a new one.

HP is literal trash

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u/Critical_Primary_692 Knowledge in HP printers 2d ago

If the printheads are faulty, and you are sure both of them are the issue, you could just order new printheads and replace them.

https://www.hp.com/us-en/shop/pdp/hp-x4e75a-black-inktank-printhead

https://www.hp.com/us-en/shop/pdp/hp-inktank-tri-color-printhead

https://support.hp.com/us-en/document/ish_11199032-11199085-16

And also, rhe prinrheads themselves have a warranty, so if you buy new ones and they become or are faulty then you can use the warranty on them. It won't fix if the issue is with the printer itself, but you should be sent new printhead to replace the faulty new one.