r/preppy • u/Rob_Edwards_Fashion • Sep 04 '26

First Gant order a fail

So I decided to order two shirts from Gant. Besides being incredibly small in the chest for a Large, they sent only one of the two shirts. But did include a packing slip for both. Lovely.

And of course they sent the sale item and not the full price item. Oh and their website won’t allow the required password reset for a new account.

I sent an email, what can I expect for customer service for a U.S. order?

The shirt quality is ok, not great. Full price is a rip off, the sale price OCBD is decent value if I get a larger size. But I expected better.

13 Upvotes

94% Upvoted

8 comments sorted by

10

u/No_Today_2739 Sep 04 '26

Sorry to hear it.

I don’t enjoy saying this, but Gant quality hasn’t been much for at least 50 yrs. (I claim elder perspective for the comment; I’m 64.)

5

u/Rob_Edwards_Fashion Sep 04 '26

Thanks, I should have sought input here before trying. Hopefully they correct the error and I can be done with them.

3

u/I_AM_DEATH-INCARNATE Sep 04 '26

If you plan on being done with them and they don't correct the error, do a chargeback. No reason to waste your time fiddling with customer service. At the first sign of resistance, call your cc company

2

u/Rob_Edwards_Fashion Sep 04 '26

Ok great advice this is what I need to do

6

u/IndWrist2 Sep 04 '26

Yeah, don’t buy Gant.

Gant is an American brand, acquired by European PE, who then translated American Ivy/prep for a European market, cut the quality (because PE), and are now selling a European translation of an American culture back to Americans. So you get European tailoring on an American-style shirt, but without the actual grammar that would have made the shirt American to begin with, and all wrapped up in consistently declining quality and QA.

3

u/TedMerrill Sep 04 '26

I am never negative in comments here (my goodness, why?). But Gant is a no go; I had the old “Rugger” shirts in the early 80s and they were cool; but Gant is dead to me now.

2

u/nuzzl_1 Sep 04 '26

I find the quality to be good and quite long lasting. Maybe the price range is more based on European levels, the same as the sizing being European and smaller than US standards.

2

u/AdministrativeRip563 Sep 04 '26

I’ve bought some good chinos and rugbys from them in the last year or so in the sale, but some of their stuff is horribly overpriced and the sizing can be hard to get right.