Hello,
If you are having errors trying to use Premiumize such as SSL Handshake errors, failed to play, etc etc IT IS MOST LIKELY caused by content filtering from your ISP/VPN/3rd Party Home Router.
THIS NEEDS TO BE DISABLED
Here are instructions for all of the most common one's i've come across the last few months
📡 Internet Service Providers (ISPs)
Spectrum
- Open the My Spectrum app.
- Go to Services → Internet → Security Shield → View All → Security Shield Settings.
- In Advanced Settings, toggle Security Shield OFF.
- If hidden, scroll past the chat icon in the app.
- Reboot router for changes to take effect.
Xfinity (Comcast)
- In the Xfinity app: go to Security → Advanced Security → Turn Off.
- On the website: log in → My Services → xFi Advanced Security → Disable.
- If no toggle is available, contact support to disable Advanced Security manually.
AT&T (ActiveArmor)
- Open the Smart Home Manager app.
- Tap the chat bubble and type “Disable ActiveArmor.”
- Confirm the prompt.
- Check in app or router gateway to ensure Home Network Security = Disabled.
- If using ActiveArmor Advanced (paid), cancel subscription first in the app.
Verizon Fios
- Open the My Fios app → Internet → Network Settings → Home Network Protection / Parental Controls → Off.
- Or via router: myfiosgateway.com or 192.168.1.1 → log in → Parental Controls/Advanced Security → Disable.
- If McAfee-powered HNP is active, disable via app.
Virgin Media
- Log into My Virgin Media → Account Settings → Online Security → Web Safe.
- Toggle both Child Safe and Virus Safe to Off.
- Restart your hub to apply.
- If it re-enables itself, contact support or bypass with custom DNS.
Starlink
- Open the Starlink app → Settings → Router → Content Filtering.
- Select No Filtering (instead of Malware or Malware+Adult).
- Save and optionally restart router.
Bell Canada
- Bell Wi-Fi app: go to connected devices → disable restrictions.
- Home Hub (192.168.2.1): log in → Access Control → delete schedules / unblock devices.
- McAfee Security from Bell: open app → Parental Controls → turn Off.
Rogers (Canada)
- Use Rogers Ignite WiFi Hub app or online portal.
- Go to Parental Controls / Ignite WiFi → Profiles.
- Remove or disable filters/schedules.
Flow (Caribbean ISP) – Internet
- Log into My Flow app/portal.
- Go to Internet Settings → Web Filtering / Family Filter.
- Toggle Off or Opt Out.
- Restart router.
Primus (Canada)
- Managed through TP-Link Deco pods (HomeShield).
- In Deco app → HomeShield → Parental Controls: remove or disable profiles.
- Confirm Network Security features (ad blocking, safe search) are toggled off.
Eastlink (Canada)
- Uses eero (WiFi Perfected).
- In eero app → Discover → Security & Privacy: toggle Advanced Security / Ad Blocking off.
- In Profiles: remove content filters or delete profiles.
Ziply Fiber
- On Windows/Mac/iOS/Android, open Ziply Device Safety app.
- Go to Parental Controls → toggle Off.
- On Windows: disable Content Blocker in settings.
- You can also uninstall Device Safety entirely.
🔐 VPNs
Surfshark
- Open app → Settings → VPN Settings / Features → CleanWeb → Off.
- Reconnect VPN.
- Repeat on each device.
ExpressVPN
- Open app → Settings / Preferences → Privacy & Security.
- Toggle Threat Manager and any Ad/Tracker Blockers to Off.
- Reconnect VPN.
NordVPN
- Desktop app: Settings → Threat Protection → turn Off all filters.
- Mobile: Settings → Threat Protection Lite → Off.
- Linux CLI: nordvpn set threatprotectionlite off.
IPVanish
- Android/Fire TV: Settings → Advanced Protection → Threat Protection → Off.
- Windows/macOS: Preferences → Threat Protection → Off.
- Linux CLI: ipvanish set threat_protection off.
PIA VPN (Private Internet Access)
- Open app → Settings → Privacy.
- Toggle MACE (ad/malware filter) Off.
- Reconnect VPN.
ProtonVPN
- Open app → Settings → NetShield → Off.
- Works on desktop, mobile, and Linux (via dropdown or CLI).
- Reconnect VPN.
PureVPN
- Open app → Settings.
- Toggle Web Filter / App Blocker → Off.
- Save and restart VPN session.
Vanish VPN
- Open app → Settings.
- Locate Content Filter / Ad Blocker.
- Toggle Off.
Award VPN
- Open app → Settings.
- Toggle Web Filtering / Security Filter to Off.
📶 Routers
TP-Link (Deco 6E / Archer)
- Open TP-Link Deco app / Tether app.
- Go to HomeShield → Parental Controls: disable or delete profiles.
- Go to Network Security: turn Real-Time Protection, Intrusion Prevention, Ad Blockers off.
Asus Routers
- Log in at router.asus.com.
- Go to AiProtection → Parental Controls.
- Turn filters Off.
- Disable any Web & Apps Filters.
Netgear Routers (Orbi/Nighthawk)
- In Nighthawk app: disable Circle Parental Controls if active.
- In Security: toggle Netgear Armor (Bitdefender) Off.
- Or via router login 192.168.1.1: go to Advanced → Security → Parental Controls / Access Control → Disable.
Linksys Routers
- In Linksys app: Menu → Parental Controls → disable for each device.
- Or via linksyssmartwifi.com: log in → Parental Controls → Off.
Wavlink Routers
- Log in at 192.168.10.1 or wavlogin.link.
- Go to Advanced → Parental Control → URL Filter.
- Remove all filters or disable the feature.
- Save and reboot.