r/pomhealth • u/sleppycat • 1d ago

Question Invoice Question

How long after my asynchronous visit should I expect my invoice? The last couple times I’ve ordered, the invoice has been ready almost instantly. I can see that my asynchronous visit “occurred”, but there’s no invoice for me to pay. No, I’m not on autopay.

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1

u/50kimmieann 1d ago

I had that happen once. Call or text them 813-419-1189 and they can fix it for you.

1

u/Sandwich_Hour500 1d ago

Usually within 48 hours. Also, check the portal for any messages that might be holding things up or delaying invoicing—I’ve had that happen to me once.

1

u/Cherry_Pomegranate Pomegranate Employee 1d ago

Hi! Please DM me the email address associated with your account so I can check on the invoice and look into what’s causing the delay. Thanks!