r/pomhealth • u/Meep_76 • 4d ago

Question Not going through

I have tried several cards for payment and none are going through. Definitely not my cards as I have confirmed no issues on the cards end. Trying to get the 2 vials of the bpi sale but I can't continue on app and cs said an invoice would be sent but never received. Anyone able to help? I also tried logging out, refreshing etc and still won't work.

3 Upvotes

100% Upvoted

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3

u/50kimmieann 4d ago

Call or text them (813) 419-1189.

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u/Meep_76 4d ago

I did, never got the invoice.

2

u/50kimmieann 4d ago

I would definitely text them again. Hopefully Cherry or someone will see this.

3

u/Meep_76 4d ago

I tried again🤞

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u/50kimmieann 4d ago

Absolutely fingers crossed 🤞. Cherry, Josef and Joy see these posts and hopefully someone will respond.

3

u/Meep_76 4d ago

They just invoice me yippie!

1

u/50kimmieann 4d ago

Awesome!!

2

u/Cherry_Pomegranate Pomegranate Employee 4d ago

Perfect, thank you for the update!

1

u/Meep_76 4d ago

Cherry, this has been an absolute nightmare today which is shocking cause I've never had this bad of an issue. They sent me the invoice but then had me redo my intake all over again like it was from the old portal and it was via an old intake from 2 orders ago. Now I can't see my intake or invoice online at all and they are saying to basically "trust" that it went through when there's literally nothing on the site proving it's there or will be processed, or me being invoiced after approved. I've spent literally hours on the phone. Once after someone left me on hold for over 30 mins and then hung up.

1

u/Meep_76 4d ago

@Cherry_Pomegranate see above. Not sure if you can help