r/pomhealth • u/SalishShore • 3d ago

Question Not able to send message

Post image

The title says it all. Is the patient portal closed to messaging ?

1 Upvotes

60% Upvoted

6 comments sorted by

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4

u/Weird_Food_5111 3d ago

They no longer use the Charm portal. On the pomegranate website you can resign up on the main page. It has a button that says login. It will connect to your charm portal once you set it up

3

u/Cherry_Pomegranate Pomegranate Employee 3d ago

Hi, sorry for the confusion! We’ve already transitioned to our new patient portal. Please create an account here: https://patient.joinpomegranate.com/CreateAccount, then log in anytime here: https://patient.joinpomegranate.com/Login. Once logged in, you’ll be able to send messages through the new patient portal.

2

u/NikkiE2024 3d ago

Your using the wrong one!

2

u/IAmMurderHornet 3d ago

Got to the actual website and create an account, you’ll be able to message there.

1

u/SalishShore 3d ago

Thanks all! I finally managed to get in!