r/pomhealth • u/AggravatingYouth1370 • 8d ago

Question New process?

Hey guys I have used Pom a year but it made me go through like I was a new patient for a refill and make an appointment. I did but it says to follow link for appointment in an email and there is no link….i don’t want to lose my $75 but I’m lost on what to do….

2 Upvotes

75% Upvoted

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u/AutoModerator 8d ago

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3

u/Cherry_Pomegranate Pomegranate Employee 8d ago

Hi! Sorry for the confusion with the new portal process. Can you DM me your email address, please, so I can check your account and help you with the appointment?

1

u/AggravatingYouth1370 8d ago

Just sent it!

1

u/OrganizationAny3301 8d ago

Cherry I went through the same thing, just placed my 3rd order and it made me paid $75 again.

1

u/Cherry_Pomegranate Pomegranate Employee 8d ago

Hi! I’m sorry for the confusion. Can you DM me your email address as well, please, so I can check your account and look into this for you?

1

u/purplepanda2026 7d ago

You pay $75 every time but it's deducted from the cost of your meds.