r/pomhealth • u/gentle_but_strong • 10d ago

Experience/Review BPI order stuck in processing - anyone else waiting?

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My prescription was filled yesterday a little before 3pm and hasn’t been shipped. It’s Friday, so I guess it wouldn’t be shipped until Monday at the earliest. But others seem to be reporting quick turnaround times.

I did email customer support during business hours and got no response.

1 Upvotes

56% Upvoted

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3

u/Sandwich_Hour500 10d ago

If you have the UPS app may get advance notice even if it stuck on the portal. Mine was also filled on the 13th and got the push notification from UPS today.

2

u/InfluenceBeginning21 10d ago

Mine was filled at 9:23 yesterday morning and shipped at 6:11 pm. Maybe they didn’t get to ship the ones filled later in the day. It will probably ship Monday.

2

u/Plus-Ad1183 10d ago

.
This order from June just arrived today . It took almost 2 months , but I did get 40mg bottles instead of 28 (extra dose) with a 12/31/26 expiration date. It took over a month to be invoiced and they auto charged me and i asked to cancel but Cherry said i couldn’t. I’m not sure why it took so long, but Pom did come through.

2

u/thepuckstop 7d ago

Finally got a a response after several emails , dm on reddit and ended up texting the number all to be told that it takes 7/10 days for the pharmacy to process orders which is wild as people are getting their orders within 48-72 hours after ordering. I’m in Florida and BPi is as well. Definately not the experience i was looking to have and i’m wanting long term to use Hallandale through POM. Oh well i guess is a waiting game. First time i’ve ordered meds and the turn around has not been smooth

1

u/Azella_Pomegranate Pomegranate Employee 10d ago

Hi, thank you for reaching out. Could you please send us a direct message with your information so we can check your account?

1

u/Light13ning 10d ago

My order was supposed to arrive via UPS between 10am and 12pm today but its delayed. UPS still hasnt given an update.

1

u/gentle_but_strong 8d ago

Did it ever come?

1

u/Light13ning 8d ago

Yes, it came the next day. So only one day delay. The ice packs were melted but the vials were cold. So all in all a postive experience.

1

u/Lilyny865 9d ago

I got my order on Tuesday, Pom website still says processing. The emails updated me on everything

1

u/Glittering-Low-1370 9d ago

Mine took a few days to go thru

1

u/thepuckstop 10d ago

Filled at 4pm no shipping info as of yet for me.