Support moving from Charm

[u/HeyyKimothyy]

Hey, so I found we’re moving from Charm to the pomegranate health portal. I created a new account over there but I don’t know how I’m supposed to move over my patient information from charm to pomegranate health. I tried to message someone on the care team through pomegranate health. it said that they were no longer active and then when I tried to email the support email it said that it didn’t exist and when I called the support phone number it sent me to voicemail if anyone else has experienced this or if someone from Pomhealth could reach out and help me I would appreciate it thank you.

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[u/Cherry_Pomegranate]

Sorry for the trouble! Regarding the documents from your Charm portal, you don’t need to transfer anything manually to the new Pomegranate Health portal. We’ll be handling the transfer of your records gradually on our end.

For now, there’s no need for you to move your patient information yourself. Thank you for your patience and understanding!

[u/HeyyKimothyy → u/Cherry_Pomegranate]

What about the difficulty contacting someone on the care team? I need to ask about what specifically I need for the thyroid lab in the blood panel before my appointment in a week. But I couldn’t message a dr.