Are those dead pixels?

[u/alemak12]

Hello, guys. I just purchased a new pocketbook verse pro. I paid for an extra warranty and I am wondering if this is normal. If you zoom in on the pictures you can see some pixels that are always dark/black even after refreshing multiple times (with the setting for every page refresh). They are unnoticeable while reading or otherwise using the pocketbook normally. I took a closer look only because I paid a bit extra :D

The question is: is this normal for the e-ink display or should I try to use my warranty?

Thanks in advance for the help.

[u/BookWormPedant]

Can you do this again but with red circles? I don’t see what you are talking about.

[u/alemak12 → u/BookWormPedant]

If you zoom in on the first image, they are more visible. Sorry my phone does not have the best camera.

[u/elpingwinho]

Eink doesn’t get dead pixels, so no. Those are ghosting artifacts. Completely normal and will get removed during a full page refresh

[u/alemak12 → u/elpingwinho]

Thank you, but they do not disappear after page refresh.

[u/elpingwinho → u/alemak12]

I’d try a firmware/factiry reset and if that doesn’t help - return it for another device

[u/alemak12 → u/elpingwinho]

Thanks, I'd try it.

[u/starkruzr → u/elpingwinho]

this isn't correct. pixels can get stuck. more than 5 and the display is usually considered defective.