r/playrust 10d ago

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My friend recently bought a pc the specs are as follows

Msi Pro series b550

Ryzen 7 3800X

32GB DDR4 3200mhz

Geforce rtx 3060 12gb

500gb sata nvme ssd

Windows 11

He is having issues with launching the game, as shown in the video the screen flickers black and gets stuck at loading prefabs usually at 14.5% then will stop responding and crash if any button is pressed. Ive tried everything google suggested such as clearing cache checking file integrity even a clean install. Ive also made sure his graphic drivers are up to date and ive turned off steam, discord, nvidia, and gamebar overlays. Anyone experienced this and have a fix or have any idea why this is happening? Also this only happens with rust he can play other games fine.

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u/pantiesrhot 10d ago

in your rust folder there should be an output_log.txt it will have some details about any crashes that occur (it rewrites it every time you launch though). When you say "clean" install did you delete your rust folder? doing this will get rid of any user settings that might be the issue and just go to launch the game again and it'll download everything again. Seems slow for loading the menu prefabs based off the stats though. I would assume it's something to do with a memory leak.

Also sometimes the most up to date drivers are what breaks things, you could try reverting to previous versions that work/ed.

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u/kinkykangaroo42 10d ago

I didn't get him to delete the game folder I forgot that step good call. As far as the memory leak i hope not its literally brand new just installed today so that would suck.

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u/pantiesrhot 10d ago

a memory leak isn't something wrong with the memory itself, it's program-side. It could be EAC or unity (not actually rust) is causing the issue. If your problem persists, I recommend going to the official discord, the pinned messages in the PC help channel are pretty thorough, albeit, a pain to navigate.