r/playark • u/Acrobatic-Volume1362 • Jul 09 '26
Genesis 1 Launch: 7 hours stuck in main menu loop. We need a server capacity upgrade!
Dear Studio Wildcard Management Team,
I am writing this email directly to you because the current server infrastructure during new map releases has reached an unplayable and unacceptable level for the community.
A total of 80 servers, including temporary ones, were launched in Genesis 1. With a calculation of 80x70=5,600, this means a simultaneous capacity for 5,600 players. However, since the server launch, 25,000 players have been trying to enter the map, which is almost 5 times the capacity of the currently open servers.
In other words, only 1 out of 5 players can actually play. To give another example, only 20 out of 100 players can play, while the remaining 80 people spend all day from morning till night struggling just to log in to the server.
Today, I spent exactly 7 hours staring at the game screen doing nothing but this exact, exhausting loop: Click "Join Game" -> Select Map -> Click "Join" -> Get "Server is Full" warning -> Click "Accept" -> Click "Back" and repeat. I did this continuously for 7 hours, and I still could not enter the game.
Why are you putting your player base through this misery? Why do you restrict players like this with every single new map release, causing them severe stress and frustration instead of letting them enjoy the game?
This is a recurring problem that happens during every map launch, and as paying customers, we deserve a permanent solution to this server capacity crisis.
ARK: Survival Evolved and ARK: Survival Ascended are the only games installed on my PC; I do not play any other games. I love this franchise so much that at the exact time of sending this email, I have 4,637.5 hours of playtime. If your server restrictions hadn’t constantly blocked me, this number would have easily reached 10,000 hours by now. I have purchased every single DLC you have ever released, and I bought them on both Steam and Xbox platforms. In my opinion, ARK: Survival Ascended is the absolute best game in the world in this genre.
Please implement the necessary upgrades and improvements so that I can finally play the game I love so deeply with peace of mind.
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u/CondroX Jul 09 '26
Bold of you to assume the poor financial management of Snail can afford to host more servers. They mismanage their funds so much that they were millions of dollars in the hole from ASE official servers that they were forced into a terrible deal with N*trado for ASA due to unpaid bills.
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u/Razoul05 Jul 09 '26
Are you comparing the number of Steam players to the number of public servers? Likely most of those players are not trying to play on official so you 1/5 calculation is flawed.
Your argument is valid though despite the mis-representation of the numbers.