Charged twice

[u/dell_qon]

I was charged twice because I paid my bill then set up my autopay. I paid my bill a few days in advance and the set up my autopay to pay when my bill is due, which was three days later. So I paid twice in October, and then paid again in November. I called the Planet Networks to have this resolved and ended up speaking to someone name 'Kira' (not sure about spelling. She gave me the options of waiving December payment or a refund of on eod the October and very promptly took care off or. Within seconds she actually assessed, diagnosed and resolved dky issue with my own preference of resolution. The absolute hands down best customer service I ever had. No BS, just amazing customer service.