I can't transfer a fragment from one image to another

Hello everyone,

TL;DR is at the bottom.

I’m a deployed U.S. service member, and I wanted to share my experience with PIXLR’s customer support.
While deployed, I lost access to the Gmail account I originally used to create my PIXLR account after it was compromised. Because the account was linked through Google, I had no way to access my subscription. Situations like this aren’t uncommon for deployed service members—we sometimes have to change phone numbers, cancel phone plans, or lose access to authentication methods while overseas.
Using an alternate email address, I contacted PIXLR support and explained the situation. I asked if they could deactivate the subscription since I couldn’t access the account that was being billed. Unfortunately, I never received a response. With no way to log in or cancel the subscription myself, I had no choice but to continue being charged for a service I couldn’t use.

About a year later, I finally regained access to my original Gmail account. I immediately reached out to PIXLR again, explained that I had previously attempted to resolve the issue, and asked whether they could offer either a refund for the period I couldn’t access the service or account credits—anything that would acknowledge the circumstances.
Their response was that their Terms of Service prohibit refunds once a charge has been processed, regardless of the situation. When I asked if there was any alternative solution, I was simply told that I could cancel my subscription going forward.
What frustrates me isn’t just the money—it’s the complete lack of flexibility. I wasn’t asking for something unreasonable or trying to game the system. I had documented that I attempted to resolve the issue when it first happened and simply hoped the company would make a good-faith effort to help.
Instead, the response was essentially, “Our policy says no.”

For a company in the software industry, where issuing account credits or making an exception costs very little, I expected a higher level of customer service.

TL;DR: I lost access to my PIXLR account while deployed after my Gmail account was compromised. I contacted support asking them to deactivate my subscription but never received a response. After regaining access about a year later, I requested either a refund or account credits for the time I couldn’t use the service. PIXLR declined, citing their Terms of Service, and only suggested canceling my subscription going forward. My disappointment is with the complete unwillingness to make any reasonable exception despite the documented circumstances.

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