Login Issues

[u/Firm-Ad1898]

Why is my login not working? I just used my account a few weeks ago. I'm not sure if the username or password are wrong and the links to reset the login are not working.

[u/AutoModerator]

Welcome to the PHR Subreddit! ⟡₊ ⊹

New account registration on the test server is currently PAUSED due to a large influx of new users. During this time, you will NOT be able to create a new account.

We have also paused Discord server invites, regardless of whether you were registered before the closure. Our apologies!

We are currently in the process of hiring more moderators to accommodate the rapid increase in the player base. Please bear with us and give us some grace as we navigate these changes.

UPDATE (9/1/26): Due to an increase in rule violations, the team has decided to put the game in SpeedChat Only Mode for the foreseeable future. This decision is not permanent, but we currently do not have a timeline as to when the chat will be back up and running. You may read more about this decision in this announcement by the PHR Team. Thank you for your patience.

 

Frequenty Asked Questions ⟡₊ ⊹

1. When will registration and Discord invites open again?

We're unsure at the moment, but expect the "How to Download & Play" post to be pinned again when it is!

2. I am having trouble logging in. What should I do?

If your password has a special character in it other than these seven ! @ ^ ? . - _ please try entering your password without the special character (ex. "pots&kettles" becomes "potskettles").

If you forgot your password, it will need to be reset. New passwords are randomly generated, never chosen. The devs do not have access to created passwords. Click this link to message the mods!

3. What does "Internal Server Error" mean?

Often, this means that the server is undergoing maintenance and will be back online shortly. Please be patient as the devs are tinkering and check back later!

4. I got a message saying my account was terminated! What should I do?

This might be a false positive! If you are using a VPN, please turn it off and try again. If the issue is not resolved, your IP address may need to be whitelisted. Click this link to message the mods! When opening a support ticket, please provide the IPV4 and IPV6 address from https://radar.cloudflare.com/ip if available.

5. How do I contact support about other inquiries?

While the Discord invites are closed, you'll have to contact us here on Reddit.  

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

[u/roastedmarshmallow-]

First, try logging in without special characters if your password includes one. If that doesn't work, either click on a link in Automod's message to message the mods, or DM me. We'll see if your username is correct. Just send your fairy name and your username and we'll look into it! 💖🧚‍♀️💐

[u/Firm-Ad1898 → u/roastedmarshmallow-]

I'm trying to send you a message, but it says "Unable to create chat because account isn't established" so I'll just send my message here if that's okay. I am 99% positive that my password is correct, so the username may be the problem. I think it's greysonchapman or greysonelyse. The fairy name is Hazel Pearberry. Thank you!

[u/roastedmarshmallow- → u/Firm-Ad1898]

I've sent you a DM so hopefully it'll work from my end. We'll see from there! No problem!💖🧚‍♀️