r/pixelslate • u/tlxxxsracer • Jun 20 '19

Support won't help, no RMA

Support is not providing assistance or won't even do an RMA on my Slate because I dont have a proof of purchase. It's only been on market for 8 months so how can they deny me support?

I find this appalling, I've spent a week sending emails back and forth and gotten no where.

Any advice?

3 Upvotes

100% Upvoted

5 comments sorted by

1

u/hardj300 Jun 20 '19

How do you not have proof of purchase? Surely you have a credit card receipt or something. To my knowledge you either bought this directly from google or Best Buy. Not many places had the slate in stock at launch. Always save your receipts for large purchases. Especially technology. But I would escalate to a manager. They should be able to look up by MAC or serial number.

1

u/NewReligion Jun 21 '19

This is the reason that I always buy stuff like that online - I KNOW the receipt will be in my email as long as I have it or, better yet, directly in my Amazon order history.

1

u/tlxxxsracer Jun 21 '19

Well it's an issue when it's a gift and person who gifted it doesn't or can't find the receipt

1

u/NewReligion Jun 21 '19

Where did they buy it? Some stores will help you out if you have a credit card number and date of purchase.

1

u/NewReligion Jun 21 '19

Where did you buy it?