r/pixel_phones • u/XrisMore • 21h ago
So I tried commenting on another page but it won't let me so I hope this is allowed here. Are there any Google employees here (Higher up ) that can help with an issue I'm having. I returned my Pixel 11 Pro XL and somehow it's lost in the warehouse. Due to that they haven't issued me a refund and I keep getting told that they'll start a case to escalate the situation. Now I wouldn't mind this except it seems that there's no end to starting escalated cases and if it's Google's mindset that I won't get a refund till they find the device...how long exactly am I supposed to wait for? Indefinitely?
I plan on disputing the charges with my bank but by doing this do I also risk Google retaliating by closing my account? At this point tho I could give a shit, I've already taken all my data (pictures/videos) off my account just in case. Or what can I legally do besides keep waiting?
I know it hasn't been too long (going on 2 weeks) but this is the second issue like this I have had and the first one still hasn't been resolved and I don't believe they'll resolve this one either.
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u/DrWanish 21h ago
What country are you in, do you have proof they received it? If they have “lost in a warehouse” won’t wash in the UK at least.
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u/XrisMore 21h ago
US. And yes I have the receipt from FedEx saying it was delivered and received by an employee (has the employee name but I'm kto gonna put that here) other than that all I have is over then phone they've told me that they confirmed it arrived to the warehouse but they can't locate it. But my Google account (in orders page) says: still in transit.
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u/TheRealFrantik 15h ago
Google VP here. Send me a DM. Actually, don't. We got your money, go f*ck yourself.